2019 Jensen JWM70A DVD/CD/radio (LOADING LOADING LOADING)

I've done troubleshooting but no fix yet. We have about 12 hours playing new DVD movies in this machine and it's been perfect. Last week when loading the same DVDs previously viewed the Jensen menu screen says LOADING, and that's as far as it'll go. Music CDs, radio, tv, all work fine. Movies suddenly stopped playing. I've cleaned the machine with canned air spray, disconnected power over night, hit the reset button a dozen times. 

I contacted Creed at NuCamp and got a timely response but he referred me to ASA Electronics (JENSEN). I contacted them already, I'm waiting for another reply back from them on warranty timeline.

Has anyone had this issue and did it get resolved, other than by a warranty claim?

Thank you,

TOULA
2019 [email protected] 400 -- 2017 Toyota Tundra
South Louisiana

Comments

  • JEBJEB Posts: 265Member
    Toula said:
    I've done troubleshooting but no fix yet. We have about 12 hours playing new DVD movies in this machine and it's been perfect. Last week when loading the same DVDs previously viewed the Jensen menu screen says LOADING, and that's as far as it'll go. Music CDs, radio, tv, all work fine. Movies suddenly stopped playing. I've cleaned the machine with canned air spray, disconnected power over night, hit the reset button a dozen times. 

    I contacted Creed at NuCamp and got a timely response but he referred me to ASA Electronics (JENSEN). I contacted them already, I'm waiting for another reply back from them on warranty timeline.

    Has anyone had this issue and did it get resolved, other than by a warranty claim?

    Thank you,

    TOULA
    Since it is playing CDs fine, it is unlikely that the optical pick up in the player is dirty.  I suspect that you might have a problem with the discs themselves, even though they used to play fine.  Have you cleaned them thoroughly?  As additional troubleshooting, I recommend you buy a brand new, unplayed DVD and see if that plays. If it does, you can pretty much rule out a problem with the Jensen. 
    2019 [email protected] 400 Boondock Lite
    2019 Chevy Colorado ZR1 Duramax
  • Jackie_DaveJackie_Dave Posts: 39Member
    Ours also quick playing cd's and DVD's. In fact the DVD button would no longer work. We have since contacted ASA Electronics and pulled the unit out and sent it back to them. We are awaiting to see if they are going to send a new unit. We should know by the end of the week.

    https://www.asaelectronics.com//customer-service
    2018 [email protected] 320-S / 2017 Ford Escape Eco-Boost
    Harpers Ferry, WV
  • ToulaToula Posts: 23Member
    @Jackie_Dave ; I'm also in contact with ASA Electronics. So far they've been super and willing to work with me. We are just beyond the 1 year warranty but they advise they have a 90 day grace period and it seems that they will be replacing the unit. Good luck with yours too! I'll post a follow-up once we've completed the process.

    TOULA
    2019 [email protected] 400 -- 2017 Toyota Tundra
    South Louisiana
  • Jackie_DaveJackie_Dave Posts: 39Member
    @Toula Yesterday we received a new unit. It was less than 2 weeks from start to finish. Just be sure you remove the screw that holds on the red "warning" label on the back. Plugged everything back in and we are good to go. 

    ASA Electric was great to work with.
    2018 [email protected] 320-S / 2017 Ford Escape Eco-Boost
    Harpers Ferry, WV
  • ToulaToula Posts: 23Member
    @Jackie_Dave ; Awesome news... thank you for the update!

    Toula
    2019 [email protected] 400 -- 2017 Toyota Tundra
    South Louisiana
  • TNOutbackTNOutback Posts: 214Member
    Mine would not play DVDs when I purchased the camper. Will be dealing with it later this fall. 
    2020 [email protected] 400 BDL w/ solar
    2016 F-150 4x4 Crew, 3.5L Ecoboost
    Middle Tennessee
    YNWA LFC
  • ginsbujginsbuj Posts: 15Member
    Had the same issue recently but when I tried a music CD and it played and then inserted a DVD and it worked again. I wonder if it just gets stupid and something to reboot it makes it work again. I really hate the menu and the way the whole thing works. Somehow Jensen has some lame engineers who don't have a clue on how to simplify settings. :anguished:  
  • CarlimmenCarlimmen Posts: 8Member
    Confusing...at least for me. To play dvd, the tv needs to be in hdmi. Putting the dvd player into hdmi mode and load dvd it just shows loading. I put player into FM mode, loaded dvd and it played.
  • MuttonChopsMuttonChops Posts: 557Member
    Toula said:
    . . .  Jensen menu screen says LOADING, and that's as far as it'll go. Music CDs, radio, tv, all work fine.
    While most likely not your issue, I have solved my Loading - - Loading - - Loading issues.

    It is a DVD Player . . . . . . does not like Blu-Ray :blush:

    And of course after a long day I discovered the one disc picked up off the house table when rushing out was the wrong darn format.  Oh well, did have some OTA MeTV . . . . '70's here I come.
    2018 [email protected] 320 Spitched axle, 3020HE
    TV: 2017 Colorado V6 Z71 4x4, Tow Package, GM Brake Controller
    Adventures:  22       Nights:  119 
  • ToulaToula Posts: 23Member
    My unit is in the hands of ASA now, awaiting their determination....more to follow !
    2019 [email protected] 400 -- 2017 Toyota Tundra
    South Louisiana
  • newteardropownersnewteardropowners Posts: 7Member
    We had the same problem with CDs/DVDs loading, called ASA tech support and had the problem fixed in 10 minutes. Simple fix, ParrisRV's solution was to just replace the unit, which they did and still had the same problem, but called tech support again and fixed it in 10 minutes. ASA tech support was terrific and I recommend giving them a call first before pulling the unit and sending it back.
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