New T@B 400 Vinyl flooring seems to be coming up

chugo

We bought a new T@B 400 a couple of weeks ago.  We've had it in the driving as we are figuring out how to organize it.  This past week, we noticed the vinyl flooring seems to be coming up.  there is a big lump that runs perpendicular to the door as well as a couple of other very lumpy spots near the bed.  Has anyone else experienced this?  Is it something that has to be repaired at the factory or can a dealer address this or is there something we can do to fix it.  Our deal is about 180 miles away.  

Verna

Your first contact is to be your dealer. If you have unsatisfactory results with the dealer, then you should contact the factory.

Your dealer will work with the factory to resolve your warranty issues. 

dragonsdofly

@chugo, welcome to the forum, the t@b family and congratulations on your trailer. Not fun that your first post is regarding a possible problem, but follow @Verna's advice, and not to be concerned, because I'm sure your issue will be resolved positively. NuCamp is a great company. Most of all, happy t@bbing!

chugo

Thanks for the advice.  That's unfortunately what I was afraid of.  

chugo

Update on this.  I sent a picture to the dealer which he forwarded to nuCamp.  nuCamp identified it as a possible issue that happened when the trailer was being assembled (some kind of track under the floor that was not properly installed).  They will come pick it up from the dealer and do the repair at the factory.  Obviously, we wish we didn't have to do this, but mistakes happen.  How a company or individual deals with a mistake is a true measure of their character. 

This is exactly the response we would have expected from nuCamp based on everything we heard about them prior to purchasing the trailer and it's the reason we chose to spend the extra money for a T@B.  Thanks for standing behind your product and taking great care of your customers!

Jeffrho

You think Airstream would do that? No!

derezin

Similar thing happened with us as well.  We went to pick up our new trailer and during our inspection noticed a big lump in the floor at the door with ripples that continued under the table instead of toward the bed.  Same solution was to ship it back to the factory for repair.  Since, we didn't purchase it yet we just placed order for a new one with the options we wanted. 

traceratops

We just noticed this is happening with our 400 as well. Have you got your trailer back yet? We were planning on using it a bunch in the next few months and would hate to lose it for an extended period of time.

chugo

Not yet.  I didn't actually drop it off with the dealer until March 31.  NuCamp said it should be completed by last Friday (4/20) and possibly back to the dealer by 4/24.  I haven't heard anything yet.  I'm going to follow up today.  

traceratops

Thank you! We contacted nuCamp and will wait until camping season is over to send ours back to the factory to have this fixed since they couldn't tell us how long it would take.

chugo

Ours is back at the dealer as of yesterday so it was almost a month for us