Att@ Boy to the LG Guys

DurangoTaB · May 2014

We just got our S M@xx wet bath T@B a couple days ago, and had a few questions...the dealer isn't open, and among only a few minor questions, I was confused by what the salesman told me and what I've read on this forum about the Alde (the dealer gave us the wrong literature). I sent an email to Ed Kaufmann but haven't heard back, so I called at 2pm (4pm LG time...they're open from 5:30a-4p) and got a young lady who said most people have gone home for the day...but since she knew I'm facing freezing temps tonight here in the mountains, let me get someone. She got Scott Hubble (the CEO) on the phone, he was MOST helpful, and we talked for maybe 15minutes. THAT...is customer focus!

Kates_Moby · May 2014

I also have had to call LG a couple times this week. I have also gotten excellent service and immediate answers. Nice company!

Michigan_Mike · May 2014

Scott is the CEO at the factory, very intelligent and is a peach of a guy, as are the entire crew down in Massillon at Little Guy World Wide. You definitely got the right man as he is all about customer service and making sure that people are well taken care of.

oldnewartguy · September 2015

L G recently brought our Tab back to Ohio to repair a troublesome Alde system. They also installed the auxiliary fan for the Norcold fridge. I asked Ed Kaufman if they could install the new style sliding screen door. They did that at no charge. Good customer service. They "repaired" our relationship that had become shaky due to the Alde problems.

ChanW · September 2015

Hmph! Oldnewartguy, I'm a little jealous!

I asked Scott ever-so-nicely if they'd replace, under warranty, that poorly designed and badly installed velcro screen door, with the new sliding version that had just come online (the velcro one was falling off). He told me, 'no it won't fit in my 2014'.

Edit - I guess Scott had finally heard enough about the bad velcro when you came to him.

ChanW · September 2015

Thanks Sandra, I've considered it.

I'll have to do a comparison between what LG sells and Larsen's.

Verna · September 2015

ChanW said:

Thanks Sandra, I've considered it.

I'll have to do a comparison between what LG sells and Larsen's.

Chan, it's a great sliding screen. It even impresses friends who don't camp!

ChanW · September 2015

Anyone know the price of the LG screen door, uninstalled?

Mouseketab · September 2015

$139 is what I paid for mine at Tearstock. I was only able to secure mine at the top and bottom. It has two metal plates that are supposed to be installed on the sides, but I didn't use them. It works fine for me.

KyBawpaw · October 2015

I'm currently doing a screen door project. I'll post up some pics when I'm through. I've had the monster zipper it door that Velcros on. What I'm now doing is modifying the "Magic Screen" to work in my T@B. So far so good. As you may recall, it's the walk through magnetic screen door that closes itself by clicking together magnet blocks that run down the middle. It still Velcros on but you don't have to zip and unzip it. Also much lighter and flexible. The main problem is cutting it down to fit and then redoing the Velcro edging that you had to cut off.

John_and_Kris · October 2015

Alde: Draining for winter. Keep getting different answers on their. Asked Ed K specifics on the 2016 Model Max S but what he sent was directions on the 2014-15 models. Asked again specifically on the 2016 model DO YOU HAVE TO DO ANYTHING WITH THE YELLOW ( what I think is a relief valve) to get water to drain from the hot water part of the Alde System. I know that you have to open the red and blue lines that exit thru the floor. Waiting for a response from Ed.

DurangoTaB · October 2015

search on "winterizing" and you should find some pix and instructions to answer your question. If it's the valve I think it is, the yellow valve ("pops up") is the drain for the 2-gal water tank in the Alde (not the relief valve), and should definitely be drained for winter. I'm assuming your model has a bypass valve that allows you to to bypass the Alde, fill the HW and CW lines with pink stuff, and still run the Alde for heat if you want to (see Jenn's comment above).

twocutes · October 2015

I know this is off the topic of the thread, but it's related to the winterizing posts. I have a 2014 and no Alde bypass. I know there are 2 valves I need to open to drain the system, but what I don't know is whether I leave in the RV antifreeze or drain it for winter. I think the local dealer that did it last year drained it. ??

Nomad · October 2015

Beth - You asking about the Alde antifreeze/glycol? If so, no, you don't need to drain that, only the hot water tank in the Alde.

twocutes · October 2015

No, not the Alde antifreeze, the pink RV antifreeze that you run through all the plumbing

twocutes · October 2015

Since each T@B release can be slightly different (improvements, etc.) and there are individual customizations, there is no one size fits all manual for the plumbing. The tricky part is figuring out what all the valves are for. Have you searched for "winterizing" in the T@B Technical Area or Heating and A/C? Google Search will also bring up various resources, including an owner written manual for a 2014 T@B. Hope this helps!

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