Red Error Alert on Log-in

MuttonChops · June 25

This started a couple of days ago.
Don't know if it is my Desktop PC set-up or a Forum Host issue.

Browser: Firefox
Operating System: Win-11

Error occurs on Sign-in.
After error, close window, open new TAB Forum window - - - And Am Logged In.

So it appears Log-in is generating the error, stops the opening of the forum, but does actually log-in to my account.

scott14 · June 25

I noticed the same issue.

qhumberd · June 25

Let me send that up to Vanilla for their input.

pthomas745 · June 25

I swear something like this happened to some owners who tried to join the group last year or so and they got rejected due to some error like this. Let me dig around a bit.

qhumberd · June 25

I filed a support ticket shown here:

Pintoplumber · June 26

I can’t get on with my IPad mini 4. I get a blank screen. My highest update is 14.8. I don’t know if it’s an update issue or what. I’m using my wife’s IPad that’s newer.

qhumberd · June 26

@Pintoplumber @scott14 @MuttonChops Support has found that there is an unconfigured social add on for those who log in using Google. They want to know what social account (if any) you are using that creates the error. Looks like a reconfiguration on our end is the solution

scott14 · June 26

It appears something has changed. I am not receiving the error. I successfully logged in on the device that was previously responding with the error.

I am using a Samsung Galaxy S26, Firefox, and the Vanilla Forum log in screen (user name + password).

qhumberd · June 26

https://tab-rv.vanillacommunity.com/discussion/comment/222133#Comment_222133

Thanks for confirming. Vanilla support is updating I believe but we needed to confirm if there were members using the Social sign on option. We will keep on it till it gets fixed. A lot of little tweaks in the Foundation theme apparently.

qhumberd · June 26

https://tab-rv.vanillacommunity.com/discussion/comment/222131#Comment_222131

Here are the specific instructions that anyone who is getting the error can do to log the error for the support team:

To investigate further, could you please ask one or two members who are experiencing the issue to capture a HAR file while reproducing the error and share it with us?

Here are the steps:
1. Open the site in Chrome.
2. Press F12 (or right‑click → Inspect) to open Developer Tools.
3. Go to the “Network” tab.
4. Check “Preserve log.”
5. Clear the log (trash can icon).
6. Have the member try to log in until they see the error.
7. Right‑click anywhere in the Network list, select “Save all as HAR with content,” and save the file.
8. Attach the HAR file to your reply.
This will let us see exactly what’s happening in the background when the error occurs and help us pinpoint the cause since there is no SAML SSO or OAuth2 SSO.
Warmly,
Luisa H.
Customer Support Specialist
Higher Logic Vanilla

Just attach the HAR file and I can send on

Thanks

qhumberd

Pintoplumber · June 27

With my iPad I don’t think I can do the list of things that are suggested. Here’s a shot of my iPad.

qhumberd · June 27

https://tab-rv.vanillacommunity.com/discussion/comment/222139#Comment_222139

I’ll send the screenshot on up. Thanks

qhumberd · June 27

https://tab-rv.vanillacommunity.com/discussion/comment/222131#Comment_222131

Vanilla support has removed the social account log in buttons and all members will now need to use their username and password to log in. Hopefully that will solve the glitch, but message me or post here if there are further concerns

qhumberd

MuttonChops · June 27

As scott14 noted on June28.
It appears for Win-11 with Firefox the Red Alert is gone away

Red Error Alert on Log-in

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