Jenson JTV19DC Volume Issues

The volume on my JTV19DC has some issues. I can manage to increase it through the JWM70A only momentarily before it drops down to zero.   Also have problems with the menu selections on the TV: it runs through the menu options and won't let me select anything.  I pulled the power plug on tv for a full day,  replaced remote batteries, disconnected HDMI cable. 

Is there a reset function on the TV?  

Any ideas? 
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