Just checking, looking in the forum it appears that is the value (~20") for the 400 BD at least for 2020/21. Measured with a 2" drop drawbar on my 1500 RAM I'm at 19-1/4" to top of ball with no load. Thinking a straight drawbar may get close to level assuming 1" or so squat.
2022 T@B 400 Boondock
2015 RAM 1500 Outdoorsman Quad Cab
South Jersey
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I'm thinking your initial height was lower that what I have (maybe by 2-3" or so).
2015 RAM 1500 Outdoorsman Quad Cab
South Jersey
I think the 20" measurement is to the bottom of the ball, at the surface of the ball mount. So I think a no drop ball mount will get you the right height.
2013 Toyota Highlander 3.5L V6
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2015 RAM 1500 Outdoorsman Quad Cab
South Jersey