During a road trip, the entry door latch on my 2020 T@B 400 Boondock Lite failed. When unlocked, I pulled the outside handle and the latch mechanism would only partially retract; not enough to disengage the door.
Thankfully, I could still use the key to override the door handle mechanism, so I could gain entry by turning the key each time I wanted to open the door. (In other words; even when unlocked, the outside door handle would not work. I would have to keep the key inserted and turn it beyond its unlock position in order to retract the door latch.)
I removed the latch/lock mechanism from the door and immediately saw a broken cast aluminum actuator pin, pictured in the center of the photo below:
The above photo shows one actuator pin still properly attached on the left, with the other broken cast aluminum pin placed on the black plastic.
The U-shaped white plastic component is spring loaded on the right side. This U-shaped plastic component flexes to a degree that a single actuator pin on the left is not capable of overcoming the spring tension on the right. Rather than completely unlatching the door, the U-shaped component flexed and was only capable of partially unlatching the the door.
To remedy this during a road trip, I first drilled a small hole through the inside black plastic baseplate and on through the levering black plastic handle on the outside. I then attached a nylon cable tie to the U-shaped component, inserted the tail of this cable tie through the drilled hole, snipped the head off a second cable tie, then placed this head onto the tail end of the first cable tie. This successfully connected the outside black plastic levering door handle to the U-shaped component. I can testify that this road repair works:
I have made initial inquiries with nuCamp. Apparently, a replacement aluminum actuator pin is not available; only an entire latch/lock set is possible. My local dealer here in British Columbia has quoted me $260 plus $75 for standard shipping for this replacement part (Canadian Dollars, not including taxes).
I assume the door latch mechanism is intended to last more than three years, so this leads me to suspect a flaw in the cast aluminum actuator pin caused this failure. I will further my inquiry with nuCamp to determine if there may be either a warranty extension, or at least reduced pricing for a replacement latch/lock set.
I will update this post with the results of my inquiries…
All of my searching for an aftermarket alternative latch/lock set to fit a 2020 T@B 400 has left me empty handed. If you are aware of a durable, quality alternative latch/lock that will fit, please post a link.
There was no reduced pricing.
Prices in Canadian Dollars, May 2023:
Door handles and latch: $260
Lock cylinder and 4 keys: $42
Shipping from nuCamp to BC dealer: $70
Thankfully, nuCamp provided a lock cylinder that matches my original lock, so I now have lots of extra keys.
Also, the BC dealer (Sunwest RV in Courtenay) covered shipping from them to me; a gesture I certainly appreciate. I do recommend Sunwest RV.