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SmartSolar MPPT 100/30 - VictronConnect doesn't see it

donmontalvodonmontalvo Member Posts: 18
in Battery/Electrical & Solar
My new nuCamp T@B 320S Boondock Black Canyon comes with a SmartSolar MPPT 100/30 which has Bluetooth.

The VictronConnect app doesn't see it. I read somewhere that it can only connect to one device.

If so, should I reset the device, or would that mess things up?


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Comments

  • Sharon_is_SAMSharon_is_SAM Administrator Posts: 9,740
    There are often firmware updates.  Give it some time.  
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
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  • donmontalvodonmontalvo Member Posts: 18
    Wouldn’t it need to connect to update the firmware?
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  • pthomas745pthomas745 Moderator Posts: 3,960
    edited November 7
    Here is the Victron trouble shooting page for connecting.  It could be something simple like not allowing location services.

    The troubleshooting section does say:
    "Only one phone can be connected to a product at the same time. Make sure that no other phone is already connected."


    2017 Outback
    Towed by 2014 Touareg TDi
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  • Grumpy_GGrumpy_G Member Posts: 539
    Does your phone OS see the bluetooth device ? Or did you already pair the controller at the OS level ? The Victron app can't find the device if it's already paired to the phone, you would need to remove the device at the OS level. 
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  • RTWCTSRTWCTS Member Posts: 135
    Additional thoughts from your posts @donmontalvo...
    -Victron connect CAN see multiple devices (I have two MPPT controllers and SmartShunt connected to mine).
    -Yes, you'd need to see the device in the list to update firmware.
    -Range can be an issue for the Bluetooth signal. Mine works best when I'm inside the trailer. Even 10FT from the trailer and my devices start falling off.
    -Try uninstalling/reinstalling the App on your phone. That has fixed issues for me in the past.
    Good luck!

    2023 TAB 400 Boondock
    2018 T@B 320 Sold
    Racing the Wind and Chasing the Sun
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  • donmontalvodonmontalvo Member Posts: 18
    pthomas745 said:
    Here is the Victron trouble shooting page for connecting.  It could be something simple like not allowing location services.
    Location Services doesn’t list VictronConnect as Location Services capable.

    The troubleshooting section does say: "Only one phone can be connected to a product at the same time. Make sure that no other phone is already connected."

    There is not a device connected to it at the moment.

    It does not show up in the iOS Bluetooth available devices list.


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  • donmontalvodonmontalvo Member Posts: 18
    edited November 7
    RTWCTS said:
    Additional thoughts from your posts @donmontalvo...
    -Victron connect CAN see multiple devices (I have two MPPT controllers and SmartShunt connected to mine).
    -Yes, you'd need to see the device in the list to update firmware.
    -Range can be an issue for the Bluetooth signal. Mine works best when I'm inside the trailer. Even 10FT from the trailer and my devices start falling off.
    -Try uninstalling/reinstalling the App on your phone. That has fixed issues for me in the past.
    Good luck!

    Bingo! I deleted and reinstalled the app. My knee jerk responses to the privacy prompts may have prevented connection!

    This should go into the FAQ! :)




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  • donmontalvodonmontalvo Member Posts: 18
    Nice, so VictronConnect is also available through the Apple App Store, so it can run on a Mac.

    Installed it, approved both prompts, paired and changed the default PIN.

    Updated the firmware on both devices, noticed more than one Firmware update might be needed.


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  • BinghiBinghi Member Posts: 335
    Would be a good idea to record the unique PUK number for the MPPT controller. It’s on the backside of the device; unscrew the device from the wall and take a picture of the backside to get it. You’ll need it if you ever have to reset the device or possibly if you buy a new phone and the Victron app on the new phone won’t connect to the device. The latter happened to me.
    2021 400 BD / 2016 VW Touareg / Austin, TX
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  • donmontalvodonmontalvo Member Posts: 18
    edited November 20
    Binghi said:
    Would be a good idea to record the unique PUK number for the MPPT controller. It’s on the backside of the device; unscrew the device from the wall and take a picture of the backside to get it. You’ll need it if you ever have to reset the device or possibly if you buy a new phone and the Victron app on the new phone won’t connect to the device. The latter happened to me.
    My SmartSolar MPPT device has disappeared from VictronConnect, it isn’t showing up as a device I can connect to.

    I tried deleting VictronConnect from my iPhone and re-installed it, allowing at the privacy prompts.

    VictronConnect saw the SmartShunt and it connected fine.

    VictronConnect did not see the SmartSolar MPPT device.

    I’m not sure how to troubleshoot the issue.
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  • elbolilloelbolillo Member Posts: 388
    Can you confirm that the Bluetooth is active on the MPPT?
    _____________________________________________________
    Ken / 2023 Tab 400 “La Bolita” (23,000+ miles) / 2024 Toyota Sequoia
    2024 - 3 Trips - 35 nights - 9 National Parks, 3 National Forests
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  • elbolilloelbolillo Member Posts: 388
    Also, make sure that the Victron MPPT is not connected under the bluetooth settings for your phone. If it is, forget the device, then reopen the Victron connection app and make the connection through the app.
    _____________________________________________________
    Ken / 2023 Tab 400 “La Bolita” (23,000+ miles) / 2024 Toyota Sequoia
    2024 - 3 Trips - 35 nights - 9 National Parks, 3 National Forests
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  • donmontalvodonmontalvo Member Posts: 18
    edited November 20
    elbolillo said:
    Can you confirm that the Bluetooth is active on the MPPT?
    The manual says:

    "Connect with the VictronConnect app to the solar charger. Note that if Bluetooth has been disabled, a connection via its built-in
    Bluetooth is not possible anymore. In that case use the VE.Direct to USB interface, the VE.Direct Bluetooth Smart dongle or
    VRM to connect to the solar charger."

    I don’t have a “VE.Direct to USB interface” or a “VE.Direct Bluetooth Smart dongle”.

    Not sure how “VRM” would be possible without a way to connect to it.
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  • donmontalvodonmontalvo Member Posts: 18
    elbolillo said:
    Also, make sure that the Victron MPPT is not connected under the bluetooth settings for your phone. If it is, forget the device, then reopen the Victron connection app and make the connection through the app.
    It isn’t.
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  • donmontalvodonmontalvo Member Posts: 18
    edited November 20
    I went ahead and opened a ticket with Victron Support in the Netherlands. I will create a VRM in case I need it.

    CORRECTION: It appears I do have a VRM account. Looks like I created it when I registered all the components when I bought the T@B. I don’t see any of my devices lister there, I will wait to hear back from Victron Support before proceeding.
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  • MarcelineMarceline Member Posts: 1,605
    elbolillo said:
    Can you confirm that the Bluetooth is active on the MPPT?
    This. There should be a blue flashing light on the controller. 
    San Francisco Bay Area
    2013 CS-S us@gi
    2015 Toyota Tacoma PreRunner Double Cab
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  • donmontalvodonmontalvo Member Posts: 18
    Marceline said:
    elbolillo said:
    Can you confirm that the Bluetooth is active on the MPPT?
    This. There should be a blue flashing light on the controller. 
    Interesting, do we know where the blue light might be on the SmartSolar MPPT 100/30? None of the lights on the front is for Bluetooth.


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  • donmontalvodonmontalvo Member Posts: 18
    edited 3:26AM
    Wait. Wat?

    VictronConnect app on macOS is able to see both devices...I wonder why my iPhone can only see the SmartShunt.

    Oh well, will tackle that tomorrow. I'm tired from the Jack-E-Up work I did today.


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  • donmontalvodonmontalvo Member Posts: 18
    edited 4:59AM
    Wow, just noticed mg iPhone now sees the SmartSolar MPPT. Strange.

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  • MarcelineMarceline Member Posts: 1,605
    donmontalvo said:
    Marceline said:
    elbolillo said:
    Can you confirm that the Bluetooth is active on the MPPT?
    This. There should be a blue flashing light on the controller. 
    Interesting, do we know where the blue light might be on the SmartSolar MPPT 100/30? None of the lights on the front is for Bluetooth.


    I was pretty sure there was a Bluetooth indicator light but maybe I’m misremembering. In any case, if your Mac sees it, it’s transmitting. So maybe something went wrong with the phone pairing…
    San Francisco Bay Area
    2013 CS-S us@gi
    2015 Toyota Tacoma PreRunner Double Cab
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