Pay close attention to your invoice when you buy products from Nucamp's website (Resolved)

Lawyerboy

Boy, I hate to even have to post this, but when you buy something on a site, and they tell you how much it is, you expect that to be the charge.  Bought Alde fluid for our upcoming trip.  Calculate shipping cost, and select it, UPS Ground.  When I checked out completely, hitting purchase, I was overcharged shipping by over 30% and notified Nucamp of the error.  Had a photo of the price, before and after the transaction and provided it.  Customer Experience Manager, Michael, had no idea why it happened, in his responsive email, but claimed I got charged less that the highest charge for shipping as an option? Um, well, I did not select the highest shipping price.  Well, that makes zero sense, because I showed him how much it should be, and how much I was charged.  Simply asked for that difference back, and all would be fine, and he ghosted me.  Not really that professional, or proper, if your site has an issue.  Amex credited me the difference when I advised them, but folks, keep a close eye on your transactions.  This should not have been an issue, especially with the Nucamp loyalty we all have over the years.  Very disappointed.

qhumberd

Web transactions are always a concern so glad your card helped with the charge discrepancies.

NuCamp does not strive to ghost anyone so my suggestion would be a phone call to the Customer Experience line directly. The extension we are provided is below. Your feedback can help others.

844.823.9112

Customer Experience:  help@nucamprv.com or x834

Lawyerboy

Hello there.  That is the disappointing part. When the customer experience manager is the person you talked with on the phone and via email and nothing thereafter, when this is really simple, making it right, that’s where I felt it best to have everyone simply review their own purchase.  

qhumberd

I cannot disagree. I wanted to ensure you did reach the correct folks. The rest can only be up to them.

Thanks for the clarification.

Lawyerboy

Update:  without any communication in the last several weeks, nucamp credited the error in shipping difference yesterday.

qhumberd

Well, that does reassure me somewhat @Lawyerboy , though the amount of work to get to a solution was not acceptable. I'm marking this one resolved and thanks for the update.