NuCamp's service bulletin states that units built from Nov. 1, 2017 thru January 31, 2018 can have an issue with the underlayment of the flooring due to a lack of Azdel during that period of time. Therefore Green Core was used. Even though our unit was manufactured a month after the January cut-off, we have an issue with soft spots – areas that give quite a bit when stepped on. Austin has taken a look at this problem three times and assures me that there is no structural issue, and that the flooring would never break through. That said, he would like to fix the problem.
I want to say that Austin has been the best service manager that I've ever dealt with, hands down! So I trust that this issue can be rectified. BUT can it be fixed to look GOOD AS NEW?
I've worked in design my entire career. So it follows that I look at everything from a standpoint of design and craftsmanship. The units coming off the NuCamp manufacturing floor are top notch in terms of interior design and construction. I'm concerned that that this "fix" will be noticeable. The service techs have to remove the cabinets, and somehow get new flooring slid under the existing wall of the bathroom. I really question whether this fix will satisfy my standards.
For those of you who have been though this, I'd like your thoughts.
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