Tab 320S Boondock 2021 water not flowing after dewinterizing

Hello!
The dealer winterized while our Tab was in for repairs.  We just got it back and drained off the antifreeze.  The water taps flow with city water but I cannot get the pump to pull water in the dry camp method and the water will not run when in dry camp mode.  I think it could be an airlock?  How do I fix this issue?  The pump does make noise like it is running.  We are about to take it to Big Bend and it sure would be nice to have water!

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