(Finally remembered to share this tidbit😁)
Sorry for the long tale…
When choosing our brake controller, It never occurred to us to consider ease of repair/replacement while away from home.
We had a Tekonsha Prodigy RF wireless brake controller installed when we picked up our new TaB back in early 2017. As novice towers, we liked the idea of its simplicity and ability to avoid mounting an apparatus onto the dash of our 2015 Toyota Sienna minivan. The excellent customer service we received to replace the hand held controller on the road in 2018 confirmed our decision.
This past winter, we traveled from Ohio out to Texas, New Mexico and Arizona in February and March. Everything was ready to go, then, on the day of departure, the hand held remote unit read “NC” for No Connection, rendering it inoperable! We checked the 7 pin, we cleaned connections, inspected seals, nothing worked. Then after a few minutes, our prayers to the 12 volt deities were answered, and it suddenly connected! We chalked it up to a one off event due to the humidity and freezing temps and we went on our way.
It happened again following a drive through a heavy rain, and again after a needed car/trailer wash. Each time it eventually resolved itself. Convinced this failure was related to water, we used a spray electrical contact cleaner and pipe cleaners on the 7 pin connections. Finally, on departure from the small town of Chinle, AZ (Canyon de Chelly) the Tekonsha Prodigy RF brake controller gave up the ghost. We wanted to see if it was repairable and/or replace it with the same unit. We called multiple shops and there was no one locally who repaired or carried the RF controller. We finally found a repair shop over in Aztec, NM who agreed to an urgent appointment to trouble shoot our device. The tech found a non-repairable short. They did not have the RF unit in stock (it would take days to receive a new order), so we had the in-stock Prodigy P3 proportional controller installed. It was a 10 minute plug and play, no drama install. It works just fine and it should have been at the top of our list for a brake controller.
Moral of the story:
Newer tech is sexy and has its advantages, but standard and readily available products should be high on your priority list!
Comments
2021 Jeep Grand Cherokee
2023 Ford Maverick XLT
The Finger Lakes of New York
The other contributing factor to my poor experience with the prodigy was, as I said, it was my first brake controller, and I didn't understand that you might want different settings for the brake gain within the same trip. Based on ambient temperature or the length of the trip, you might find yourself adjusting the settings after a few hours. Perhaps you might adjust them if it rains or in the heat of the afternoon or when the temperature drops after dark. The Prodigy probably ends up in the hands of a lot of beginners, and a lack of knowledge about how to use controllers may cause confusion.
2020 Honda Ridgeline RTL (AWD) Lunar Silver Metallic
Rick and Barbara - North Texas
2017 Highlander Limited
The key point that needs to be considered when you install any mechanism is that simple system design and mathematics should point you away from sexy whistle and bells solutions if system reliability is the top priority. It is a fact that the more elements that you have in your system (controller, cell phone, controller app., blue tooth connectivity, etc.) the higher the likelihood that there will be a problem or failure. The probability of a system with multiple components is greater than one with fewer components. Anyone designing any kind of system knows this and generally an overall design objective is to simplify, not complicate. KISS. Of course, sales and marketing require an escalation of features and complexity to drive sales. Yet features and complexity increase the chances for failure.
If avoiding one simple mounting screw under your dash is worth chasing after "sexier and more complex" solutions to a simple problem, the expectation should be a proportional increased volume of trouble.