(Finally remembered to share this tidbit😁)
Sorry for the long tale…
When choosing our brake controller, It never occurred to us to consider ease of repair/replacement while away from home.
We had a Tekonsha Prodigy RF wireless brake controller installed when we picked up our new TaB back in early 2017. As novice towers, we liked the idea of its simplicity and ability to avoid mounting an apparatus onto the dash of our 2015 Toyota Sienna minivan. The excellent customer service we received to replace the hand held controller on the road in 2018 confirmed our decision.
This past winter, we traveled from Ohio out to Texas, New Mexico and Arizona in February and March. Everything was ready to go, then, on the day of departure, the hand held remote unit read “NC” for No Connection, rendering it inoperable! We checked the 7 pin, we cleaned connections, inspected seals, nothing worked. Then after a few minutes, our prayers to the 12 volt deities were answered, and it suddenly connected! We chalked it up to a one off event due to the humidity and freezing temps and we went on our way.
It happened again following a drive through a heavy rain, and again after a needed car/trailer wash. Each time it eventually resolved itself. Convinced this failure was related to water, we used a spray electrical contact cleaner and pipe cleaners on the 7 pin connections. Finally, on departure from the small town of Chinle, AZ (Canyon de Chelly) the Tekonsha Prodigy RF brake controller gave up the ghost. We wanted to see if it was repairable and/or replace it with the same unit. We called multiple shops and there was no one locally who repaired or carried the RF controller. We finally found a repair shop over in Aztec, NM who agreed to an urgent appointment to trouble shoot our device. The tech found a non-repairable short. They did not have the RF unit in stock (it would take days to receive a new order), so we had the in-stock Prodigy P3 proportional controller installed. It was a 10 minute plug and play, no drama install. It works just fine and it should have been at the top of our list for a brake controller.
Moral of the story:
Newer tech is sexy and has its advantages, but standard and readily available products should be high on your priority list!
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