Water pump not working

cfogarty1964

I have a new "last years model" 2017 320 U. The waterpump makes noise but nothing happens. Please look at video, Let me know what you think might be wrong. I just got this thing home from buying it in NY, and I live in NC.

https://versiant-my.sharepoint.com/:v:/p/christopher_fogarty/EZ6LWuJyNu1AkPqTXpg_M3oB5UVaugN6QxOehygL52dNaA?e=H4V3Ql

Sharon_is_SAM

@cfogarty1964, your video kept cutting out, so I am not sure if you were able to draw water through the disconnected pump or not.  Was there debris in your pump filter- frequently a culprit.  You may not have a prime, so reconnect the output side of the pump and use a turkey Baster to put some water into the tubing on the intake side of the pump.  Also, try flushing the toilet.

cfogarty1964

Thanks. I don’t have a toilet it is a 320 U. With the pump disconnected and the short intake hose in a bowl of water it would not draw. The filter was clear. 

Thanks for for your input. I will try priming it.

Sharon_is_SAM

Able to watch your video.  Assuming you tightened the connections on the filter so that the pump is not sucking air, and the suction is poor, sure sounds like a defective pump.  

TerryV6

Call the factory.  They will send new one..  Easy install...i can do it...You can do it... i think it was something like 55 or so.  Do a search, youll find my discussion install...

Sharon_is_SAM

If your 2017 is a new dealer purchase, it is still under warranty.  

Homebodyatheart

There is a filter just off the pump. Somewhere on the forum there’s a picture of it. You can look and see if there is any debris clogging it up and you can remove the cap to clean it out. Sometimes there’s construction debris here and there. Good luck!

ErikU

Have you found a solution yet? Mine was having the same problem. I finally decided to hook up to city water, run water through the sink. While the water was running, I  turned on the pump. After a few sputters the water was running. I then shut off the city water. The pump was working! Im assuming the pressure of the city water created a siphon effect to pull water up from the fresh tank to prime the pump.

Sharon_is_SAM

I think the city water just fills the plumbing and the Alde tank, so it is easier for the pump to pressurize as all the air is out of the plumbing.  They say not to run your pump while connected to city water as it can damage your pump.