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New Year’s Eve 2018 I bought a 5-month-old, never used 320-S from friends. I’d considered [email protected] for a while and knew I wanted a platform, but it didn’t come with one. No problem, I thought, I’ll buy one.
I soon learned that starting January 1st owners can no longer order directly from nüCamp. No problem, I thought, I’ll get one from a dealership, or the [email protected] owner who posted one for sale in British Columbia. Unfortunately, it is complicated and expensive to ship big items from Canada to the US.
Next attempt. My impression is that owners are free, maybe even encouraged, to search for the best price and service from any dealership in the country. I contacted two recommended on the forum. The one in Texas did not respond to my inquiry - no worries, there are lots of dealerships.
The dealership in Pennsylvania returned my call. I had a fun, helpful conversation with the owner, who generously suggested I ask dealerships closer to home if they’d order a platform and have it sent with a load of [email protected]’s to save shipping. They offer this service when owners can pick up the platform from their dealership. Also, with remarkable kindness, they currently don’t add a markup on ordered parts. Later that day I read an older forum posting that suggested making this identical request for ordering parts, so I felt comfortable doing so.
I contacted the closest and only [email protected] dealership in the Puget Sound area, Apache with three sales locations. The next closest dealership is 300 miles away. I spoke with a service dept. rep and explained what I’d learned from the PA dealership, including no markup. I asked if I could order a platform, no rush, to be delivered with their next order of nüCamp trailers so I could save on shipping, that I’d pick it up from them, and that I understood the probable need for markup. I was put on hold while he checked with a supervisor. The guy got back on the line and said “yes, we can do that’, and that he’d email a quote.
The quote I received: $635.25 for a platform with generator cutout (nuCamp charges $385); plus shipping which I was told by the PA dealer is $250; plus tax; and if they installed it $125 from an earlier quote – approximate total $1075.
When I asked if they would please honor their phone agreement and reconsider the shipping charge, and if not, how much shipping would be, their emailed response was, “There is nothing to re-consider. We will not proceed with this in any fashion.” So, no platform from Apache.
A few days before I heard about the shipping with a load of trailers option, a different Apache location quoted $649.99 “at a 10% discount” for a platform with cutout. Within days of each other, I got different quotes for the same item from the same dealership.
Lessons learned. As many posts have stated, there are great and not so great dealerships. Everything changes, but I expect it was smoother to order parts under the previous system, from one well informed and well intended source, with a predictable procedure and prices. Since the change, ordering parts might be easy for you, or like my experience - confusing, time consuming, frustrating, rather rude depending on the dealership, with unpredictable prices, and even unsuccessful - unless you’re lucky enough to live in Pennsylvania!Though buying a new but secondhand [email protected] from friends was a heartwarming experience, we have no warranty and missed the opportunity to get one with a platform. Water way under the bridge. It appears well built, and we’re looking forward to years of camping adventures. Without a platform.