I wanted to share my experience with my dealer for anyone looking to purchase a [email protected]
camper. I am a first time trailer owner. I had purchased the [email protected]
400 from Beckley's Camping Center, Paul Chamberlain, who I cannot say enough nice things about. They are my closest dealer, and that's still 5 hours away. After buying the camper, doing the walk through (the entire day he spent with me) it was too late for me to drive the 5 hours back home so he hooked me up to shore power and let me spend the night outside the gate at his lot. That night, I was having second thoughts. I was not 100% sure I had made the right choice but I had already made the deal. I thought that was going to be a very uncomfortable conversation and was pretty sure I was going to be told, "too late, you bought it" but Paul totally got it, and is about a nice a person you will ever meet (I mean....we've all seen his YouTube videos, Paul "The Air Force Guy" Chamberlain, he's actually much funnier in person and has a full head of thick hair you never see under the hat! LOL!). He helped me find the "right" camper for me. No pressure at all and boy, does he know his stuff. He talks the talk and walks the walk. I ended up getting the 320-S Boondock 2020 and it was absolutely the right choice for me. Then he spent ANOTHER entire day with me teaching me about that camper, hitching it up, operating the controls. The ENTIRE DAY, and gave me his cell phone to call with any questions or issues. And I did, late at night no less with a question on the Alde. Paul picked right up and helped me navigate my issue. He has also put together a big thick indexed binder for his customers that covers absolutely everything about the [email protected]
and goes over everything in the binder with you. Being a new owner, I had every dumb question you can think of from hitching up to towing to operating the controls. He was patient and explained it all and showed me everything I needed to know. Drove with me to show me how to navigate with a trailer, took me by obstacles to get me used to borrowing a lane, showed me how to back up. Not only that, but I was camping the next night not far from them in Thurmont and Paul said he would be happy to stop by just to make sure everything was okay. The guys at the dealership said that's just the way Paul is, he treats all his customers like this. I don't know if this is how all dealers operate having never bought an RV before but I was blown away. I mean BLOWN AWAY. I've never in my life met a salesperson like Paul. I drove 5 hours to go to Beckley's because it's my closest dealer but I'd drive 3 days if I had to to get this kind of service. Kudos to Paul Chamberlain!