400 Front Window Warping & Marring - Replacement Available - see drodabaugh 9/2 and 9/10 posts

@Dalehelman my TV is a full size Dodge Ram 4x4 with a utility bed (replaced the stock bed).

So are the replacements a redesign or simply thicker?

Hello all, we have a late model 2018 400 we bought new in May of 2019. We just completed an 8 night 1100 mile trip and have now noticed the marring. We tow with a GMC Canyon with tonneau cover. We have sent an email as suggested by Verna and are awaiting a response. Also curious if this is normal procedure for NuCamp but we sent in a few things we noticed with pictures to the warranty department and were told to take the trailer to a dealer to be analyzed. We have the black trim that has cracked in a few places and a couple of other small things but we were surprised by the response. We absolutely love our trailer but dealer is quite far and my husband is able to fix most things so we had hoped they would send us the replacement pieces. Sorry if this is long! First trailer after being long time tent campers! 

Thank you for suggesting this we can certainly reach out again!

We had, perhaps, a different problem with our T@B400 front window.  While opening it, it popped out of the track and snapped a plastic part on one of the struts. We couldn't figure out how to get it to reattach but managed to "hang" it on the track and get the latches closed and it got us home.  After removal we noticed a bow in the entire window.  Factor said they had never seen that but were most accommodating and quickly got a replacement window to us at no charge.  db_cooper posted on a different thread information on installing the window.

  db_cooper said:

It's easy once you see what's going on.  I'm traveling so don't have time this week for pictures.  Basically open window high enough to see one screw on right side of rail.  Remove screw and slide window, rail and all to the right to remove.  Trick to putting window back on is holding it open while sliding rail back into track.  Have to be careful to avoid scratching the camper.

These instructions are correct but I missed a key element at first "slide window, rail and all "  The replacement window must be set into the removed rail and then "slide window, rail and all" as one unit into the track. And, yeah, a bit tricky clearing the plastic trim while starting the reinsertion.

-Steve

Just to add to the installation instructions, we took off a portion of the driver's side plastic trim to accommodate sliding the window in and out, per advise from Austin at nüCamp.  Our window barely cleared the camper much less the trim.

drodabaugh said:

This is Dan, I'm with the window manufacturer Plastoform.  We have investigated this issue and have determined the cause to be insufficient distance between the panes which, under certain driving conditions, allows the outer pane to come into contact with the inner pane resulting in contact marks between the panes.  During the manufacturing process of the TAB 400 front window compressed air is blown under the outer pane to "balloon" it to a specified arch.  An automated sighting system is used to regulate the air pressure, however, there was an error in the arch specification parameter during particular production batches.  This parameter was corrected some time ago, but a quantity of windows had already been shipped to NuCamp before we discovered the issue.

We will replace windows which have insufficient distance between the panes.  Replacement is pretty simple, but we suggest having 2 people to initially insert the window into the hinge channel due to the size of the window.

Feel free to contact NuCamp or us directly to seek resolution.  You can contact us directly at dan@transatlanticprod.com

Thanks,

Dan

drodabaugh 
Dan,
That's a class act by you and your company and you should be commended for such an excellent response to an issue. Wish everyone behaved that way!

Our front window fell off the T@B 400 BDL when I opened it at my campsite. We were able to get it back on the track and secure with window locks. Called NuCamp. They sent new brackets, however, I am not convinced that the window will not fall off again. 

This sounds similar to our experience.  We layed the window on a flat surface and found that the top edge was bowed. The window factory said they had never seen that and replaced it. 

Update - I have the production codes for windows that MAY be effected.  The production manager has stated that not all windows with these codes are effected.  It sounds like it is a difficult defect to track due to the production processes and multiple lines, but he is doing his best to nail it down.  We are also looking at producing a cost effective "template" that could be used to check the window arc as a pass/fail tool for customers.

Here's the codes.  It represents around 450 windows in total, but most of those were quarantined and destroyed once the defect was spotted.  Around 200 landed at NuCamp, but some were rejected at their site once the issue was spotted.  So the total number that got installed would be less than 200.  Of that 200 someare being replaced at the dealerships before being sold.  The number in the field is probably down to less than 100 at this time.

MJC

MJD

MJE

MJF

MJG

There is a sticker on all the windows which has the production code on it.

Thanks,

Dan

Thank you, @drodabaugh, for the serial numbers. I will check mine later in the daylight. 

Thanks for the video Derek.  I’m waiting for delivery of replacement window and this answered some questions.  Also a shout out to Dan at Plastoform for being so responsive. 

@deek312 Just an FYI--I hope you got some kind of glue or shoe goo or RV goo to put in the channel of that rubber trim every few inches & then pressed it back onto the plastic trim, because if it is not glued on it will come loose while you're traveling down the interstate at 65mph.  Ask me how I know this.  I was lucky that it only partially came off and I was able to save it before it came off the entire side of the trailer and went sailing away.