Nucamp switched dealers in Colorado

Such a disappointment when I called the dealer I purchased from-- Sun City Trailers in Colorado Springs CO-- because I need a couple of parts-- only to be told they are no longer a Tab dealer & that Nucamp switched to Windish RV!   I really liked my dealer & his service guys are the best.  IMHO Nucamp made a huge mistake.  They should have done some more research on customer reviews of Windish in Colorado-- Windish would be near the bottom of my list for purchase-- would not ever take my unit to them for service & I'm not going to by parts from them either. I'll have to find another dealer out of state to order parts for me.  I hope someone forwards this discussion to someone at Nucamp.   I have referred people to Sun City & would tow my trailer from north of Denver to Colorado Springs for service.  Now I have no idea who I'm going to get service from!  You made a big mistake Nucamp 🤔. Anyone have a suggestion of a dealer outside of Colorado who won't gouge on parts & will drop- ship?  AARGgggg
2016 Nissan Frontier SV V6 4x4
Finally!  New Owner of a 2017 Tab 320S! 
Woohoo!

Comments

  • Sharon_is_SAMSharon_is_SAM Moderator Posts: 7,295
    I think there is more to the story.  Dealers are typically required to purchase a minimum number of units and agree to other terms of service, parts ordering etc.  You can let nuCamp know how you feel by sending an email to [email protected]
    Sharon / 2017 [email protected] CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • BaylissBayliss Member Posts: 961
    @lkc001, if it is just parts you are looking for, I have had very good luck with Missouri Teardrop Trailers:

    www.missouriteardroptrailers.com

    E-mail:  [email protected]

    590 NW State Hwy M
    Centerview MO 64019
    1-660-909-3553 (Sales)
    1-660-441-2843 (Parts)
    2019 [email protected] 320 S Boondock Lite; Alde Compact 3020 Boiler; Norcold N180.3x Refrigerator; 2007 Toyota Tundra TRD (5.7L V8)
    Greg & Marlene (Tucson, AZ)


  • lkc001lkc001 Member Posts: 583
    @Bayliss. Thanks!  I need a tail light & 2 struts for one window— I’ll give them a call— I’m hoping my dealer will still service my trailer even though he no longer sells Nucamp
    2016 Nissan Frontier SV V6 4x4
    Finally!  New Owner of a 2017 Tab 320S! 
    Woohoo!
  • lkc001lkc001 Member Posts: 583
    @Sharon_is_SAM— that may be true— this is a small dealer— however I will be sending a note to nucamp— Windish has TERRIBLE customer service— when I told one of my camper group ladies about the change she said — oh no!  Not Windish!!  poor customer experiences get poor word of mouth— I don’t care how BIG Windish is— it is a bad choice
    2016 Nissan Frontier SV V6 4x4
    Finally!  New Owner of a 2017 Tab 320S! 
    Woohoo!
  • jkjennjkjenn Member Posts: 6,314
    @lkc001 I believe Windish has been a dealer for a while. I am not sure itnis a switch as much as it sounds like Sun City is no longer  a dealer. I heard good things about Sun City, so it's too bad they are no longer carrying nuCamp products.

    2021 [email protected] 320 Boondock "Mattie Ross" | 2021 [email protected] Nights: 80 | Total nights in a [email protected] 291 | 2018 Jeep Grand Cherokee Trailhawk | [email protected] owner since 2014

  • lkc001lkc001 Member Posts: 583
    Yes Windish has been a dealer for some time-- but there were a very few other dealers to go to-- I stopped in at Windish twice when I was looking & they acted like it was inconvenient to answer any questions or even show units-- the sales man I had knew absolutely nothing about them or just wanted me to leave & they will gouge on pricing-- my experience -- so I drove 2 1/2 hours to Sun City

    2016 Nissan Frontier SV V6 4x4
    Finally!  New Owner of a 2017 Tab 320S! 
    Woohoo!
  • kbdigitiqekbdigitiqe Member Posts: 140
    We just bought ours from Holiday RV in Poncha Springs, haven’t used their service department yet though so can’t speak to that. 
  • OHANAOHANA Member Posts: 1
    I bought my 2021 Nucamp 320 S Boondock from Windish.  The price for my RV was $7000 less than what other places around US were selling the 2021 for.  The head of Service gave me a full and complete review of the RV and was especially considerate.  I do not agree with the Windish evaluation on this site.  Generalities do not define a business.
  • berggerbergger Member Posts: 268
    I also bought our 2021 400 from Windish, the Lakewood CO dealer.  The salesman was great to work with and we got an incredible deal.  I was happy with the sales side of the business.

    However I do not believe their service dept knows much or cares to know much about the [email protected]  I pointed out a couple of things wrong on our walk through, crooked cabinet doors, and no consistent hot water.  The techs there could not correct either issue after trying for a quite a while.  They then told me the cabinet doors were warped and they would get replacements for me.  And there was no hot water because the mixing valve was defective and they would order a replacement as well.  After I left it took me all of a few minutes on this forum to learn how to adjust the cabinet doors, they were not warped, and how to properly adjust the mixing valve, it was not defective.  

    And even though the told me that they put in the order to get those replacement parts when I reached out to them about it I learned they never actually ordered anything.  I also have reached out to them about glycol changes a few times and have not heard back either time.  Not impressed with the service dept there and actually would be nervous to have them do work on my trailer.  With the recent glycol change I'm hoping to get in touch with someone there who will let me know if they will do the flush and change for me.  I would think they could being that they are a NuCamp and Airstream dealer. I also just reached out to Holiday RV in Poncha Springs about the glycol and am waiting to hear from them as well.  Hopefully they'll do it as I now live much closer to them than Windish. 
    2021 [email protected] 400 BD  "Vixen Gail" 
    2018 Nissan Titan Pro 4X "Big Bird"
    Leadville Colorado
  • lkc001lkc001 Member Posts: 583
    @bergger I also found the same complete lack of knowledge about the alde system from my 2 trips to the Windish in Longmont --not impressed --I'm still trying to find out where I can take my Tab to get the Alde fluid drain and refill--have left 2 messages at the service department in Longmont.
    2016 Nissan Frontier SV V6 4x4
    Finally!  New Owner of a 2017 Tab 320S! 
    Woohoo!
  • lkc001lkc001 Member Posts: 583
    @OHANA My opinions are valid for the experiences I have had with that dealer.  My statements were not generalities and I'm still trying to get an answer from their service department re: flushing and refill of the Alde.  I'm glad you had a good experience.  Not all of us have had the same.
    2016 Nissan Frontier SV V6 4x4
    Finally!  New Owner of a 2017 Tab 320S! 
    Woohoo!
  • lkc001lkc001 Member Posts: 583
    @bergger Just an FYI--I finally got through to the service dept. at Windish in Longmont, since I was not getting any responses from my messages.  They say that if you did not purchase from them they are not taking any Nucamp products for service.  If you did purchase from them their hourly rate is $140/hr plus products/parts cost which they had no idea at the service department what the parts department charges for glycol.  So I'm right back where I started.  I wonder if Nucamp knows their dealers are refusing service.     

    If by chance you are able to get any information, from any dealers that service Tabs, even if not purchased from them, would you please post back here with costs/info?  That would be helpful for others too.  Thank you
    2016 Nissan Frontier SV V6 4x4
    Finally!  New Owner of a 2017 Tab 320S! 
    Woohoo!
  • Denny16Denny16 Member Posts: 3,013
    edited May 5
    I have, but here it is again.  Vogel RV in Ukiah CA will service an TaB, brought to them.  That said, units they sold will take first in the que to get it serviced.  I had to wait a few weeks to get my service scheduled.  They do excellent work, and their lead tech, Sean is top notch, and makes frequent trips to nüCamp.
    Cost was around $300-350 including the three gallons of glycol, which is around $25 a gallon.  

    I look at the Alde service every two years, as part of the cost of ownership, along with axle repacking, brake checks, and tires.  No one complains about getting the oil changed in their vehicles.  Instead of oil, the TaB has a glycol based heating system that needs changed every two years.  A friend has a Mercedes, and spends $300+ every year to change the oil.   I do not see a difference here. 
    Cheers
    2018 TaB400 Custom Outback, Jeep Gladiator truck, Northern California Coast.
  • lkc001lkc001 Member Posts: 583
    @Denny16 That info would be helpful if I was in whatever state that is in--I am in Colorado.  Yes, this is part of servicing, but difficult if the dealers here will not do it unless you purchased from them, so that info is not useful to me.
    Cheers
    2016 Nissan Frontier SV V6 4x4
    Finally!  New Owner of a 2017 Tab 320S! 
    Woohoo!
  • berggerbergger Member Posts: 268
    lkc001 said:
    @bergger Just an FYI--I finally got through to the service dept. at Windish in Longmont, since I was not getting any responses from my messages.  They say that if you did not purchase from them they are not taking any Nucamp products for service.  If you did purchase from them their hourly rate is $140/hr plus products/parts cost which they had no idea at the service department what the parts department charges for glycol.  So I'm right back where I started.  I wonder if Nucamp knows their dealers are refusing service.     

    If by chance you are able to get any information, from any dealers that service Tabs, even if not purchased from them, would you please post back here with costs/info?  That would be helpful for others too.  Thank you
    I certainly will do.  Windish in Lakewood and Holiday RV in Poncha Springs are both supposed to call me back with information.  Hopefully they will follow through with that.  
    2021 [email protected] 400 BD  "Vixen Gail" 
    2018 Nissan Titan Pro 4X "Big Bird"
    Leadville Colorado
  • Denny16Denny16 Member Posts: 3,013
    edited May 5
    @lkc001, was just replying to your request (“ If by chance you are able to get any information, from any dealers that service Tabs, even if not purchased from them, would you please post back here with costs/info?  That would be helpful for others too.  Thank you as a reference...”) not suggesting you get your TaB serviced there.  Ukiah is in Calif., would be a bit of a trip.  B)
    cheers
    2018 TaB400 Custom Outback, Jeep Gladiator truck, Northern California Coast.
  • NorCalMikeNorCalMike Member Posts: 33
    Is that some kind of wierd local spelling of Ukiah?  
    2021 [email protected] 400 Boondock coming July, 21;  2019 Honda Ridgeline
    Sonoma County, CA
  • Denny16Denny16 Member Posts: 3,013
    No Mike, it is a combination of my bad typing and the crazy spell checker on my IPad.  I missed that one, thanks.  B)
    cheers
    2018 TaB400 Custom Outback, Jeep Gladiator truck, Northern California Coast.
  • lkc001lkc001 Member Posts: 583
    @bergger and anyone else in Colorado interested.  I e-mailed Nucamp re the lack of service for Alde in Denver/Colorado. They replied that they have used this Mobile RV repair in the past and referred him:  Andrew Thompson, RV Repair Men, LLC, 720-795-8495, e-mail [email protected], Website http://www.RvRepairmen.com

    I sent a e-mail asking for quotes on a couple of things including the flush and fill of the Alde.  Response:

    $800 to flush and Fill Alde--No hourly rate mentioned nor how many hours labor nor how much per gallon they are charging for fluid.  I have sent a request for this additional information.

    + trip charge depending upon where they have to travel--I asked a second time what their trip charge is--waiting on an answer

    They do not do anything chassis related, i.e.--won't do bearings, etc

    Charges (with exception of trip charge which I don't know yet) for other smaller items I asked for was not bad, unless the price will go up if I don't have all the work done at the same time were pretty reasonable, however--the charge for the Alde fluid change is flat out price gouging and unconscionable in my opinion.  

    This is who Nucamp is recommending??  They also recommended contacting Truman direct, however, 2 of their offices are now closed due to Covid with no further information available.  

    I would be interested to know if you call this mobile RV repair if you get the same quote.

    I'm so frustrated and so very disappointed in Nucamp.  
    2016 Nissan Frontier SV V6 4x4
    Finally!  New Owner of a 2017 Tab 320S! 
    Woohoo!
  • berggerbergger Member Posts: 268
    That's more than I'd spend on a glycol change.  I'm still waiting for Windish to call me back.  It's been two days so not sure if they will.  I actually got a return call from Holiday RV but I missed the call.  I'll call them again tomorrow.  
    2021 [email protected] 400 BD  "Vixen Gail" 
    2018 Nissan Titan Pro 4X "Big Bird"
    Leadville Colorado
  • johnfconwayjohnfconway Member Posts: 137
    edited May 7
    Unfortunate discussion. Not unusual at all to be hours and hours from nearest dealer, west of the Mississippi. Even then, dealers are not anywhere near the same customer service-wise.
    Interesting that a non-dealer traveling shop was recommended. Begs the question; who owns access to NuCamp's service knowledge base -- owners or dealers? I hope the answer is both. Does anyone have any insight on this?
    2020 [email protected] 400 BDL towed with 2019 Nissan Frontier Pro-4X  Silver City, NM
  • lkc001lkc001 Member Posts: 583
    @bergger I received an e-mail yesterday evening from Michael Skidmore at Nucamp who said he had one of his service people reach out to Windish and they agreed to do the service even though I did not purchase from them.  He did not say WHO they spoke to at Windish--just that I should call them.  I called and left a message with service because you can only leave a message.  I will report back with info on cost and if they actually do return my call, agree to do it and a possible time frame.  I will not pay anywhere near $900 for it, nor will I leave my trailer with them for months on end.  

    I did thank him sincerely for his effort and told him I would let him know how this plays out.  I also stated again that I find this all very frustrating and unacceptable to have to go through all of this to try and get service.

    I also left 2 messages for Truman, who Michael also said I could reach out to.  I remember leaving them a message over a year ago and never got a return call.
    2016 Nissan Frontier SV V6 4x4
    Finally!  New Owner of a 2017 Tab 320S! 
    Woohoo!
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