Correct Method to Change Account email ?

MuttonChops

Have attempted to use the 'edit profile' feature to change my linked email account.
Vanilla seems to be stuck in a loop, repeating to ask me to enter my password but not changing anything or advancing when 'confirm' is pressed.

Any ideas on solution?

Sharon_is_SAM

Which browser are you using?  Have you tried powering down and rebooting?  Are you using the Full site or the phone mobile view?

MuttonChops

Sharon_is_SAM said:

Which browser are you using? 

FireFox on desktop

Sharon_is_SAM said:

Have you tried powering down and rebooting?

Have closed and restarted Vanilla Forum (T@B forum)
Don't see this as a Desktop reBoot issue

Sharon_is_SAM said:

Are you using the Full site or the phone mobile view?

Full Site

Sharon_is_SAM

Can you try another browser?  I know Vanilla will ask this.
And just to confirm, you are accessing the forum via this url  https://tab-rv.vanillacommunity.com/ - not from the nuCamp website?

MuttonChops

Resolved.  ADMIN did a direct change. Thanks Mike.
I was never able to get Vanilla to update.

Sharon_is_SAM

So @MuttonChops - did you try another browser?  Was it Firefox?  

MuttonChops

Sharon_is_SAM said:

So @MuttonChops - did you try another browser?  Was it Firefox?  

Yes I use Firefox.
No I did not try another browser It Is Vanilla's Development Team Job to test on all main stream browsers.

Sharon_is_SAM

Browsers get updates and programs often fall through the cracks.  Vanilla and any other business platform can use feedback to change and improve.  I will ask Vanilla to check out Firefox.  

Anybody else have any Firefox issues?

Verna

@Sharon_is_SAM isn’t that an Admin only function?

Sharon_is_SAM

Changing a User name is an Admin only function.

Verna

Okay

Bayliss

Just out of curiosity, what does "Admin Only" mean?  If a forum member needs to change their user name or linked E-mail address, how do they do that, or who do they direct the request to?

Sharon_is_SAM

Administrators can change a member’s user name.  A member can change their own email address - go into your profile and select Edit Profile and save your changes.  If you find that you can’t change something, let us know.  Sometimes there are Vanilla gremlins!

Bayliss

Thank you, @Sharon_is_SAM.

perryjanie

I totally get how frustrating it can be when you're trying to change your account email, and things just don't seem to work as expected. The "edit profile" feature should ideally make the process smooth, but glitches can happen. Have you tried clearing your browser cache or using a different browser? Sometimes that helps resolve unexpected loops. If that doesn't work, reaching out to the platform's support might be a good idea. Also, if you're considering a new email address, you can easily buy Gmail address to ensure a seamless transition.