Announcement from Scott Hubble, CEO, concerning the parts ordering

nüCampnüCamp Posts: 17Administrator
edited January 15 in Help - Computer & System

Comments

  • atlasbatlasb Posts: 380Member
    Thanks Scott for the Information.  No better family than the NU Camp Family!
    2018 [email protected] 400, 2016 Nissan Frontier Crew cab
  • StratmanStratman Posts: 5Member
    I cant get the letter!!!!! I SURE WOULD LIKE TO !
  • ChanWChanW Posts: 2,093Member
    @Stratman, what platform are you using? Tablet? PC? And what operating system (Android? IOS? Windows? MacOS?) and what browser?

    If you can give us details about your difficulty downloading the letter, we might be able to help.

    For me (Android tablet), I tapped on it and it downloaded and then I opened the PDF file with my PDF viewer.
    Chan       --         Buffalo NY (Beau Fleuve)
    2014 'S' Maxx - 2011 Tacoma 4cyl Access Cab
  • Michigan_MikeMichigan_Mike Posts: 2,371Administrator
    Maybe this will help out....

    Dear nüCamp Family,

    First and foremost, I want to thank you for being a part of the greatest community of people to which I have ever been a part! The nüCamp family is something that has come together over the past several years, and continues to grow, in large part because of the friendships that you have with us and the way in which we treat people. We are certainly not blind to that fact. Our community is the most loyal and loving family that we could ever imagine. We are truly blessed!

    Over the past 9 years, we have had to make decisions to change the way in which we do business because of the tremendous growth we have experienced. Sometimes we have done that begrudgingly and other times we have moved forward extremely excited.

    The reason I am writing this open letter to the community is due to the questions and concerns with the new parts policy that went into effect 2 weeks ago. We knew there would be some apprehension and there are certainly challenges that come with a move like this.

    I have spoken directly to a number of our nüCamp family and wanted to address some of the concerns.

     nüCamp is cutting itself off from the community.
    o This is the one that is of greatest concern to me. Rest assured, we aren’t going anywhere. Access to Elsie, Whitney and the rest of the team here is unchanged. You can call us whenever you want - for whatever you want. We are here to help and support you.
    o What the new part ordering process means is that we won’t be engaging on the front end, but we are still there on the back end.

     Dealers will charge outrageous prices and/or give poor service.
    o Parts have always had a mark-up associated with them. The prices you see now won’t be significantly greater than they ever were in the past. The two exceptions would be price increases due to resources (ie. Tariffs on aluminum) and if the part was also being installed by the dealer. At that point, obviously, there would be a labor component.
    o As we are growing, we are also refining. We are not interested in just having dealers – we want partners. Partners are extensions of who you are and what you do. Partners represent your best interest. This gives us an opportunity to further educate our dealers, so they know our parts, products and nüCamp better. Elsie and the team are prepared to invest into those relationships.

     Getting a part is more difficult now.
    o Buying a part will still be processed the same way as before.
     Step 1. Identify and order the desired part from the dealer you choose. A phone call is then placed to ANY dealer of your choosing - You could live in Miami and order it from Kansas City or Seattle.
     Step 2. The part will be drop shipped by nüCamp to whatever location the client desires. (It does not need to go the dealer.)
    I trust that this information has been helpful. We are here for you, so please reach out if you have any other questions or concerns – related or not. Going forward, this does not change who we are, the access you have or the value we place on you as a member of the nüCamp family.

    Sincerely Yours,

    Scott Hubble, CEO
    Mike Smith 
    Linden, Mi
    2015 [email protected] Max S
    Attached Image
  • LuckyjLuckyj Posts: 217Member
    This does bring one question to me, since the closest dealer I have for me is more than 5 hours away, will ther be an online parts list available in order to porperly identifiy the parts I need when I need one?  Not something I would like to try to do over the phone, and certainly not willing to drive 5 hours for a part that will tyen need to be shipped to me.

    My previous dealer used to be on my way, but something happen (some bad mouth says that the other dealer wanted exclusivity for the brand ( and since they were more that 3000$ more for same trailer, It could be true) this dealer is now the only one for the entire province of quebec, witch is about as large as the entire north east of the US.  So a parts list and suggested retailer price could be nice from Nucamp and a little competition between dealers as well.

    i think this need to be address in order to offer a smouth transition.  I might like a product, but when owning one does not make anymore sence, I have a tendency to look elswhere.

    hope I will jot have to do so in the future.  A camper that wants to be happy!  :)
    2017 [email protected] Max Outback "Le Refuge"
    TV 2005 jeep TJ unlimited
    and/or 2005 Nissan X-Trail 4wd
    Alaskan Malamuthe on board!

    Les Escoumins and Petite-Riviere-St-Francois QC
  • BenitaBenita Posts: 4Member
    I have to say nucamp is really an impressive company that offers truly unique and highest-quality product.I don't think the dealerships come anywhere close to understanding the completely magical quality of the product...and seem somewhat nonplussed even about simple things like the Alde system. Sigh!
    Nucamp has give the dealerships a tough act to follow. Unless they are "true believers" you feel as if the dealers are the weak link in the system. I don't know much about much, but I just know that I smile whenever I even THINK about my [email protected], and sigh regretfully whenever I think about my dealership. They botched a wiring job from my SUV to the [email protected] and I spent all summer with wiring issues and fuese issues until my AAA service guy had to give me a jump because my car shorted out and he said..."Well, here's your problem..." JUst a really stupid, bungled job. Plus, the folks at the dealership don't know anything about [email protected] and could care less. Sigh! 
    I love my [email protected], but I sure wish there were a dedicated [email protected] dealership exclusively!
  • jgram2jgram2 Posts: 1,124Member
    NüCamp needs to hear from you about this dealer. I'm crossing my fingers that overtime, NüCamp's level of customer service will spread to the dealers they work with. When we go to a dealer, I'll be touting their service so the dealer understands, regardless of the number of TABs they have on the lot, exactly what I expect of them. Can't hurt.
    John, Judi, Guinness & OD in PDX
    [email protected]@t 2015 S Max Outback, ‘06 V8 4Runner 


  • SweetlyHomeSweetlyHome Posts: 205Member
    Posting here is not going to come to NüCamp's attention.

    An e-mail to NüCamp's "Dealer Coordinator", who ever that is, is in order.  I don't see that individual listed in the contact thread.  Can that be added?  It would be reassuring to many of us.
    Dave and Katie~Jupiter, Florida~2018 Toyota 4Runner

       
  • JeffroNCJeffroNC Posts: 12Member
    I have read numerous posts where a warranty item was shipped to thrvowner for them to install. This would avoid a trip to the dealer for the owner.
    How would this be handled? I can't see dealers wanting to handle this situation for free.
  • Sharon_is_SAMSharon_is_SAM Posts: 3,267Moderator
    I would contact the nuCamp warranty department to determine the necessary parts/work.  They may ask you which dealer should provide the parts/work.  If you are doing the install, then the dealer drop ships the parts to you.

    From Scott’s letter above:
    o Buying a part will still be processed the same way as before.
     Step 1. Identify and order the desired part from the dealer you choose. A phone call is then placed to ANY dealer of your choosing - You could live in Miami and order it from Kansas City or Seattle.
     Step 2. The part will be drop shipped by nüCamp to whatever location the client desires. (It does not need to go the dealer.)

    Sharon
    Cleveland Heights, Ohio
    2017 TaB CSS / 2015 Toyota Sienna Minivan

  • LuckyjLuckyj Posts: 217Member
    I would contact the nuCamp warranty department to determine the necessary parts/work.  They may ask you which dealer should provide the parts/work.  If you are doing the install, then the dealer drop ships the parts to you.

    From Scott’s letter above:
    o Buying a part will still be processed the same way as before.
     Step 1. Identify and order the desired part from the dealer you choose. A phone call is then placed to ANY dealer of your choosing - You could live in Miami and order it from Kansas City or Seattle.
     Step 2. The part will be drop shipped by nüCamp to whatever location the client desires. (It does not need to go the dealer.)

    We are still at the same problem.  How do you identify the parts if the dealer is 8 hours from you and no parts schematic is available?
    2017 [email protected] Max Outback "Le Refuge"
    TV 2005 jeep TJ unlimited
    and/or 2005 Nissan X-Trail 4wd
    Alaskan Malamuthe on board!

    Les Escoumins and Petite-Riviere-St-Francois QC
  • DWebb308DWebb308 Posts: 2Member
    Thank you Scott.  New Tab 320 owner.  Excited to learn more about the product and have fun.
    DWebb308
    North Alabama 
    2018 Tab 320 S Boondock 
    2004 Toyota Sequoia 
  • Restless_NativeRestless_Native Posts: 111Member
    Scott, y’all work so hard on our behalf. Have we told you lately how much we appreiate it? If not, we really do! See you in June! 
    Amanda
    Amanda, Ft. Myers, FL [email protected] 2017 [email protected] CS-S  , TV: 2013 Chevy Equinoz LTZ

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