Delays and conflicting stories about the cause, delivery date keeps getting pushed back

Hi,

I understand your frustration.  We just received our 320BD after waiting almost 7 months and did not make plans for this summer until we had it in hand.  I can understand shipping w/o cushions, but w/o the AC is not a reasonable request (I'm in manufacturing..actual building items for others).  The AC and the install is an integral part of the RV.   Where do they draw the line?   I've been promised supply chain parts for the plant I work in, only to be let down on delivery dates.  Often , it's one hand feeding the next to get parts (the AC suppliers are also waiting on parts, those parts suppliers are waiting on others and so on.)  I'm not defending NuCamp as I  have no idea of the details of their situation, but it's not fair to say it's BS or incompetence.    

Best wishs,

What probably happened was they had a/cs  a few months ago, but they used them for other builds.

And now they are waiting on another shipment.

Sharon, 

Unfortunately the standard NuCamp customer experience response is “You have to talk to your dealer.” I like others have had trailers on order for 5-6 months. Supposedly it was build in early May. The real problem is NuCamp needs to come clean with what the delay involves. Ours went from not having cushions to cushions and an A/C part. The lastest is it needs cushions, A/C parts and the front window screen. Are they robbing parts off of my trailer to complete others? I like the trailers and the build quality. But I am beginning to wonder about their customer support. 

I recently went to the factory for the third time for repairs not warranty work 

I have never seen so many units lined up out back

And in the past they were all ready to ship

Im not justifying or explaining any specific delay but clearly they cant get parts fast enough 

lino said:

I have never seen so many units lined up out back


In the world of "six sigma lean manufacturing" that is considered waste.   Parts inventory is also waste and not done in  manufacturing.  NuCamp wants to delivery those units as much as you want them.  No one (NuCamp/distributors/dealers) makes any money with sitting inventory.  It's also not reasonable for each customer to call the plant  and expect an update on the delivery of their unit. 

But, agree there should be a process to  communicate this info from the plant; to distributors; to dealers; to ; and consumer.  I' m guessing (but have no idea) that info. is difficult to get because they may not have a  process in the plant to "track" the production of each camper back to the customer service folks who answer the phone.  If not, it would require someone to run back to the production floor and find the status for each customer who calls.  Again, not a reasonable thing to to do.  Yes,  there certainly are inventory specialists or manufacturing engineers tracking this info., but it does not sound like it's  tied back to the customer service folks who answer the phones.

                          

Guess who arrived today? 23 weeks from order date in February. Hang in there she will eventually find her way home. 

@CCTab_400 congrats! Thanks for sharing the hope.

@manyman297 , did you contact NuCamp directly for pics, or did you communicate through the dealer? 

I’m sure NuCamp is just as frustrated at the delays. 

These are very challenging times. If you are in the trades, or manufacturing, sales in almost any industry you are being challenged by unprecedented (not unpresidented )supply chain, staffing, communication, scheduling problems. What separates the good from the great and best from the rest is how you manage conflict and how you set customer expectations. Great business people understand that crisis management creates customer/business relationship opportunities. These challenging situations provide an opportunity for customer contact and expectation management. When the <stuff> hits the fan great leaders go into communication overdrive. They reach out to you. They tell you what is happening. They show you what they are up against and what they are trying to do about it. They make the customer aware of the situation to the extent that the customer will accept the unacceptable. Here normal business process and communication channels must be set aside and replaced with a war room mentality. Put someone in charge of identifying delayed shipments. Prepare a message, a crisp overview of the situation. Reach out to every affected dealer and customer. Establish continuous and frequent communications and follow-up with anyone who is flaming out. Managing customer expectations takes simple but hard work. The right people will thrive on the satisfaction of tilting crisis to customer satisfaction and loyalty. But it takes a plan and initiative.
 Someone with real business savvy will see the opportunities.

Any further updates on TAB deliveries?  Are they catching up with demand, or are we still hearing 2-3 week delay?  Any info appreciated.

we just ordered 320 Boondock last week. A dealer said about 12 week lead.  We will see. As long as it’s here for next Summer. 

<<removed an abbreviation for inappropriate words and inserted “joking” in it’s place. - Verna, T@B Forum Admin>>

I apologize if the the abbreviation I used was inappropriate. However, I was using the same abbreviation that is used (unedited) in the original post.


<thank you, I missed the first one—none of these are allowed. In my spare volunteer time I am making a dent on another unapproved abbreviation, but it has been used a lot and it’s taking time, Hopefully these notes will remind those who have forgotten about the forum rules that ask for no inappropriate language on our family friendly forum > thank you,  Verna, T@B Forum Admin

You should drop nüCamp Customer Care/Experience a note and tell them the issue with the dealer not getting your TaB finished and delivered, they might be able to light a fire under the dealership, who seems to have dropped the ball.
 Cheers 

Boy I'm glad I got mine preowned from a private seller. It seems I remember Wahlberg RV having several 320's in stock in Sept. 2022. We looked at them, but couldn't pass up this deal because of the extras.