Alde not working

T@Balong
T@Balong Posts: 317
in Heating/Plumbing & Winterizing
After working recently on both propane and shore power, our Alde decided not to work last night. Fuses looked good but I changed them anyway......didn't solve the problem.   I have the electrical cord at the Alde zip-tied so it doesn't jiggle loose on rough roads so that's not the problem.   Glycol fluid is OK.  I checked all the fuses in the converter box and tripped and reset the breakers, still doesn't work.  What am I missing?   Our T@B is a 2015 model with the 3010 version of Alde.
2015 T@B 320 S, 2019 Jeep Cherokee
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Comments

  • Da_Birds
    Da_Birds Posts: 133
    Is the control panel working? Are there any fault messages? Have you tried resetting the Alde in the control panel?
    2021 T@B 320CSS Boondock - "Chirping Bird"
    2018 Chevy Colorado - "Dad's Truck"
  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    Turn off your battery switch (just to confirm that your shorepower hookup is working). Everything else working on shorepower?  Any previous problems charging your battery via the converter on shorepower?  
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • T@Balong
    T@Balong Posts: 317
    The 3010 model of Alde doesn’t have the control panel like newer models. The only error message it reports is a red light if there is a malfunction well I’m propane.
    2015 T@B 320 S, 2019 Jeep Cherokee
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  • ScottG
    ScottG Posts: 5,688
    What exactly is it doing--or not doing? When you operate the sliders do you hears any clicks, whirrs, or other sounds from Alde, or is completely silent?
    2015 T@B Max S (320)
    2015 Nissan Frontier SV V6 4x4
  • T@Balong
    T@Balong Posts: 317
    It is completely silent
    2015 T@B 320 S, 2019 Jeep Cherokee
    States Visited Map
  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    Sharon_is_SAM said:
    Turn off your battery switch (just to confirm that your shorepower hookup is working). Everything else working on shorepower?  Any previous problems charging your battery via the converter on shorepower?  
    So, with the battery disconnected, do all the other appliances work on shorepower?
    Have you noticed any problems charging your battery while on shorepower?  Trying to rule out any converter issues.
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • Da_Birds
    Da_Birds Posts: 133
    T@Balong said:
    The 3010 model of Alde doesn’t have the control panel like newer models. The only error message it reports is a red light if there is a malfunction well I’m propane.

    OK...nevermind what I asked then :blush:
    2021 T@B 320CSS Boondock - "Chirping Bird"
    2018 Chevy Colorado - "Dad's Truck"
  • T@Balong
    T@Balong Posts: 317
    When I turn the battery switch off, relying just on shore power, everything works, except for the Alde.   When I cut the power at the campground pedestal, everything works on battery.   Battery is only a few months old, a Trojan 100 ah AGM.   Previous to last night, we camped for three nights without electricity, relying on our solar panels to keep the battery charged.   Still open to suggestions here........
    2015 T@B 320 S, 2019 Jeep Cherokee
    States Visited Map
  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    Just to confirm, the Alde does not work when disconnected from shorepower and only on battery with propane?
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • T@Balong
    T@Balong Posts: 317
    That is correct
    2015 T@B 320 S, 2019 Jeep Cherokee
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  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    There may be an issue between the boiler and the controls.  Open up the top of the Alde and disconnect the 12V cable.  Reinstall after a few minutes.  That may reset the Alde.  
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • T@Balong
    T@Balong Posts: 317
    By 12v cable, do you mean the 110 plug attached to the outlet in the Alde compartment, previously zip-tied so it wouldn't come loose?
    2015 T@B 320 S, 2019 Jeep Cherokee
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  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    No.  Open the top of the Alde where the fuses are located.  Let me find the picture…
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • T@Balong
    T@Balong Posts: 317
    Is it the corrugated cable that goes to the converter?
    2015 T@B 320 S, 2019 Jeep Cherokee
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  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    Here is the detail from a previous thread:


    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • T@Balong
    T@Balong Posts: 317
    Thanks, I will disconnect that cable, the battery switch, and the campground power pedestal and wait several minutes.
    2015 T@B 320 S, 2019 Jeep Cherokee
    States Visited Map
  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    Fingers crossed!
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • T@Balong
    T@Balong Posts: 317
    Not working yet.........would the battery fuse have anything to do with the Alde not working?  I've never checked that, since everything that is supposed to work on just battery......does.
    2015 T@B 320 S, 2019 Jeep Cherokee
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  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    If your battery fuse was blown, the circuit would be interrupted.  If the battery delivers power, the fuse is most likely good.

    There is a discussion regarding replacing the Alde thermal fuse.  Chan did this.  Or, you may need a new circuit board or maybe just a new controller.

    Anyone else have any ideas?
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    Another thought - ?loose wire behind the control panel?
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    Something to read:  https://tab-rv.vanillacommunity.com/search?Page=&Search=Alde+circuit+board
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • T@Balong
    T@Balong Posts: 317
    Thanks for all your help............this is starting to get above my pay grade........will be a challenge to be without the Alde for the next four weeks.
    2015 T@B 320 S, 2019 Jeep Cherokee
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  • Sharon_is_SAM
    Sharon_is_SAM Posts: 10,035
    You may want to contact Alde.  There is a Alde service center in Grand Junction, CO!!!  

    Transwest Truck Trailer RV

    Address2224 Sanford Drive, Grand Junction, CO 81505

    Websitewww.transwest.com/

    Phone+18005715791

    DirectionsShow directions

    Service TypeAlde Partner

    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
  • T@Balong
    T@Balong Posts: 317
    Thanks a bunch, I'll make a contact tomorrow
    2015 T@B 320 S, 2019 Jeep Cherokee
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  • Grumpy_G
    Grumpy_G Posts: 761
    FWIW there is an emergency procedure: On top of the Alde system, disconnect 12V and the control panel connector, jump pin 2 and 9 in the control panel socket, reconnect 12V. It will run on gas with no temperature adjustment and the pump running constantly. 
  • BrianZ
    BrianZ Posts: 1,770
    @T@Balong, did you ever check the two 3.15A glass fuses in the green holders on top of the Alde?
    -Brian in Chester, Virginia
    TV: 2005 Toyota Sienna LE (3.3L V6)
    RV: 2018 T@B 320S, >100 mods 
  • ScottG
    ScottG Posts: 5,688
    Without systematic diagnosis, this can be a wild goose chase. T@Balong, please confirm the following details just to make sure I understand everything correctly:
    • On battery and propane the Alde works normally.
    • On shore power with the battery OFF, the Alde does not work at all on either electricity or propane. It makes no sounds (clicks, whirrs, etc.) when you turn it on.
    • On shore power with the battery OFF, all other 12V devices (lights, water pump, fan, etc.) work normally. I.e., only the Alde doesn't work. 
    2015 T@B Max S (320)
    2015 Nissan Frontier SV V6 4x4
  • T@Balong
    T@Balong Posts: 317
    That is correct for all of the above.  Fuses are good too
    2015 T@B 320 S, 2019 Jeep Cherokee
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  • ScottG
    ScottG Posts: 5,688
    edited October 2021
    Got it. Regardless of the fuel source, the Alde requires 12VDC for the electronics to work. This can come from either the battery or the converter (when hooked up to shore power).

    That the Alde works on battery suggests that the Alde itself is fine, as is the circuit connecting the Alde to the WFCO power center (usually called the "converter" but the converter is only one component of the power center). This includes all the fuses as well (which you have already checked).

    That all other 12VDC devices (lights, etc) work when on shore power suggests that the converter itself is fine.

    That the Alde doesn't work AT ALL on shore power with the battery disconnected suggests that the Alde 12VDC power circuit is not getting power from the converter.

    This would be a very odd circumstance, but could derive from a broken or loose connection internal to the power center. Unfortunately, tracking that down or even suggesting where to look is outside the scope of my experience. Good luck and let us know when and if you get it sorted. 
    2015 T@B Max S (320)
    2015 Nissan Frontier SV V6 4x4
  • T@Balong
    T@Balong Posts: 317
    I do appreciate your thoughtful analysis. I am trying to contact an Alde service center to see what the next steps might be
    2015 T@B 320 S, 2019 Jeep Cherokee
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