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Service at NuCamp

TJsTABTJsTAB Member Posts: 3
in Service/Maintenance & Recall Notices
Does anyone else have concerns over the service they received at NuCamp. 
It seems they have lost a lot of experience due to employee turnover lately. 
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  • Sharon_is_SAMSharon_is_SAM Administrator Posts: 10,058
    There has been a significant turn over since the CEO change.  Having said that, we had a major service done this past spring to satisfaction.
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
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  • kdcampergirlkdcampergirl Member Posts: 27
    Have you had any servicing done recently?
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  • CatDaddyCatDaddy Member Posts: 116
    TJsTAB said:
    Does anyone else have concerns over the service they received at NuCamp. 
    It seems they have lost a lot of experience due to employee turnover lately. 
    I'm not sure if you are referring to service at the NuCamp factory in Ohio or service in general. I am having trouble getting any sort of help via email for an issue with the glass lid on my 2022 320S. It's so bad, that I am rethinking my plan to upgrade to a 360 Black Canyon. 

    Adventure Cats living in the Pacific NW USA
    2022 NuCamp T@B 320S Boondock
    2023 Volkswagen ID.4 Pro S Plus AWD
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  • TJsTABTJsTAB Member Posts: 3
    Yes, we had some routine maintenance done at the factory in Ohio. We are concerned about the loss of experience. 
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  • AviatrixAviatrix Member Posts: 8
    Sharon_is_SAM said:
    There has been a significant turn over since the CEO change.  Having said that, we had a major service done this past spring to satisfaction.
    Why has there been turnover since the CEO change?
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  • Sharon_is_SAMSharon_is_SAM Administrator Posts: 10,058
    I don’t have any inside information.  I don’t think it’s unusual for there to be a turnover, following a change in leadership.  
    Sharon / 2017 T@B CSS / 2015 Toyota Sienna Minivan / Westlake, Ohio
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  • rfuss928rfuss928 Member Posts: 1,129
    From my view, having experience with the Service Dept. since ~2016.
    The new Service Center opened ~2022 and was a huge expansion of a small department that existed in the small red building next to the factory.  This expansion included a new business plan for a Service Center with much greater responsibilities and target market.  This sudden growth and expanded goals has / is causing some growth pains.  There have been more personnel changes since my last visit late 2023 so I cant speak for current staff.
    They have always been flawlessly honest and take ownership of the work they have done.  It's a 5-6 hour drive for us but the only place I'll take mine for major service.

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