T@B 400 Air8 Kit

AirBoss

So, here's what I received from nuCamp. Notice what might be missing from this package? Yeah...instructions. That woulda been nice. Can I find them elsewhere...sure. Likely on this thread or elsewhere. But that's not my point. Come one guys...really? 

davegct

@AirBoss I think you will find the instructions as the Air8 service bulletin thats posted near the top of this forum.  Good luck with the mod!

dutsmiller

Did that tube of sealant come with it?  I received a packet last week that included no such tube.

AirBoss

davegct said:

@AirBoss I think you will find the instructions as the Air8 service bulletin thats posted near the top of this forum.  Good luck with the mod!

Yep, I've seen that. But again, my point is one would think nuCamp would furnish the instructions and not count on someone trying to pull it up off the internet. Expected more from nuCamp. 

AirBoss

dutsmiller said:

Did that tube of sealant come with it?  I received a packet last week that included no such tube.

Yes, the tube came with the kit. Guess that speaks to how nuCamp is managing this issue. 

Sharon_is_SAM

@AirBoss, nuCamp appreciates owner feedback and suggestions.  I emailed them and requested that instructions be sent to owners when DIY warranty repair materials are shipped.  

AirBoss

Good work, Sharon. Did receive an email from Aaron checking to see if I received the kit and he atta hed the instructions as well. All good.

Thought I saw where some folks have placed a 90 degree vent cover o er the exhaust to redirect exhaust air away from the intake. I'll scout around on the forum for that as I presume the issue they are trying to address is restricted airflow to/from the unit. 

Cheers all! 

Cbusguy

The air deflection duct is a good idea to keep hot air from recirculating into the cool air intake,   worth looking into     

Michigan_Mike

Thanks for looking into this Sharon.  👍🏻

JCALD

Good luck with this high tech mod.  I visited a dealer here in Texas before we bought our 2019 and discussed in length the effectiveness of this mod as well as the later one where they added the exhaust air deflector.  He indicated that one of his 2020 customers had both mods installed and they did a test while the trailer was at their shop.  The test results were dismal. They set the unit in their parking lot on a sunny July day in central Texas. It was in the mid 90s and the best the Air8 could do is get it down to 90 inside.

AirBoss

Yeah, thinking nuCamp knows they messed up on this one. No engineer but cutting g BTU's in half and expecting same results seems highly problematic. Guess I'll stay outta the south during summer months...or just grin and bear it! 😄👍

rh5555

I found something interesting today from Dometic's Swedish web site:

• Under-bench air conditioner for vehicle up to 8 m
• Cooling capacity: 2700 W / 9200 BTU/h
• Under-bench position means the vehicle's height is unaffected
• Quiet air circulation
• Lightweight and compact unit
• Soft-start feature ensuring easy start up even with low electrical protection
• Can be operated even while driving (with optional DC Kit)

This is called the Freshwell 3000.  You can find the details here.  Does this look familiar to anyone?  The EU declaration of conformity shows the unit is made in China:

But Mobicool is apparently part of Dometic.  So Truma may be sourcing their units from Dometic. 

I wonder where Elwell got the AIR8 from...

Verna

Here is some information that I do have concerning the fix for the Air8:

1. The AIR8 is designed and manufactured by Bergstrom – a leading suppliers of AC’s around the world.  They specialize in units that get installed into mobile vehicles.
2. The replacement is not a major undertaking.  The “fix” is simply a plug and play.  Same size footprint, different guts.
3. Any dealer can do it…and they would want to…as they’d be compensated for it.
4. Even still, while the work is straightforward, AIR8 will send out their own people where necessary.

AirBoss

Hey @Verna, RE: #2. Are you implying the Air8 unit is removed entirely and replaced with a different unit? If so, which unit? Perhaps I'm not following the thread properly. Many thanks for all you do for all of us! 

Redfish24

Verna said:

Here is some information that I do have concerning the fix for the Air8:

1. The AIR8 is designed and manufactured by Bergstrom – a leading suppliers of AC’s around the world.  They specialize in units that get installed into mobile vehicles.
2. The replacement is not a major undertaking.  The “fix” is simply a plug and play.  Same size footprint, different guts.
3. Any dealer can do it…and they would want to…as they’d be compensated for it.
4. Even still, while the work is straightforward, AIR8 will send out their own people where necessary.

So now here is my dilemma.  2020 Tab 400 in the colors we like and confidence this will be fixed  or  2021 Tab 400 and take the few changes in stride.    makes my brain hurt.

Verna

AirBoss said:

Hey @Verna, RE: #2. Are you implying the Air8 unit is removed entirely and replaced with a different unit? If so, which unit? Perhaps I'm not following the thread properly. Many thanks for all you do for all of us! 

@AirBoss, no. 

They are referring to the upgrade kit. If the owner wants to perform the upgrade, that’s fine, otherwise the dealer will do it (the owner to make arrangements which includes advising nüCamp and dealer of the problem) or if the owner cannot get to a dealer, Air8 will make arrangements to help with the upgrade. 

Verna

@Redfish24, if you have never experienced nüCamp’s word, it is hard to believe. But, once you do experience how they keep their promises and how much their customers mean to them, you will understand. 

In my decades of working for a large corporation and dealing with their business customers, I have never met another company with nüCamp’s “I am second” motto. First are their customers—us. 

VictoriaP

Redfish24 said:

So now here is my dilemma.  2020 Tab 400 in the colors we like and confidence this will be fixed  or  2021 Tab 400 and take the few changes in stride.    makes my brain hurt.

@Redfish24

While I agree with others that nuCamp’s customer service is typically unparalleled, I’m still going to say that I personally would wait on this one. The 10 known problem units cited in the CEO’s message is not fully representative of the issue. I’ve met or spoken with a number of 2020 400 users who have been in wait-and-see mode on even reporting their AC issues under warranty, figuring that nuCamp would come out with a fix (yes, I’ve encouraged them to report anyway). Others bought late in the calendar year or over the winter and haven’t been able to fully test their AC units, so how are they supposed to report a problem? Heck, someone just posted about one being inadequate in Florida this very week. I do believe the problem will eventually be fully resolved, but I don’t believe the full scope of it is limited to ten units, not by a long shot. And why buy a known problem when waiting just a few more weeks may get you a rig without that potentially major issue?

Meanwhile, it appears from other posts that the Air8 isn’t even being installed on the latest units? If that really is the case, then I seriously would not even consider the Air8 equipped 400, as in my mind, that’s a major vote of “no confidence”.

I’ll add that color isn’t everything. Because of various things that went sideways on my end (not a nuCamp problem), I had to settle for a color different from what I’d planned when I bought my 320. In the grand scheme of things, it was a non issue. You can always accessorize the new interior grey with whatever color you want.