Norcold Refrigerator Trouble Shooting

Hello! We have a 2018 Boondock 320S & have been consistently struggling with igniting our Norcold refrigerator. Apologies if this has been discussed before but I’m finding the threads about leveling the camper which we have done but can’t seem to find tips on how to resolve the issue. It often times takes 20-30 minutes of holding And releasing the spark button before we can light the refrigerator. 
TIA for any tips! 

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