I'll preface that we love our trailer so far. Granted it's a bit early as we just returned from our shakedown trip but we definitely see this getting used quite a bit. The materials and design are amazing compared to what's out there currently.
Where things turn sour are in nuCamp's lack of apparent QC. Upon receiving the trailer we had a slew of cabinet issues. Most were minor and required me to wrestle with cabinet faces and slides to get drawers to line up and close properly. Also, many fasteners were simply over-driven and I had to do the old toothpick and wood glue trick to get them to bite again. Woodworking tip...don't use an impact drill on tiny screws.
While all of these were an afternoon of work for me to correct, there lies a larger issue with the upper cabinets being racked (not square as you face them...more trapezoidal). This might require a complete removal of that upper cabinet to rectify...still investigating.
Finally, this weekend two plumbing issues came up. One was that the Hepvo valve under the kitchen sink wasn't even tightened so water began spilling out of it. Raised the grain a bit on the shelf but I was able to tighten and all seems to be good.
Second issue was the dreaded black tank flush not being tightened completely on the backside of the Nautilus panel. I know many people here and on FB have mentioned theirs wasn't tightened so I was ready with eyes on the back of the panel and sure enough it started streaming water from the connection. Again, tightened this and all seems to be fine.
If you're a new owner I highly advise you to do a driveway pressure test of your water system as well as the drains. We did this but didn't test the drains and the black tank flush.
Don't get me wrong, even after all of this we're thrilled about the 400. Warranty has been amazing to work with and is making sure we get parts for a few minor issues we've run across but my guess is they wouldn't be so busy if QC was doing their job in the first place. It's concerning that nothing is being pressure tested at the factory. And when I asked our tech at the dealer about the reported issues about the black tank flush leaking he assured me that "I tested it and everything works"...umm, ok buddy.
At any rate, this isn't a rant. I just hope those new owners see this and follow our advice. I've been in touch with nuCamp about all of this as well. Just hope they iron out these issues so new owners won't have to go through all of this.
2021 400 BD
2020 Tacoma TRD Off-Road