I have an update on our floor repair described here: https://tab-rv.vanillacommunity.com/discussion/16750/floor-warranty-repair-thoughts-on-solution
A few more details on this whole process:
- We dropped it off at the dealership more than 3 months ago and the process has been dragging out for various reasons caused by the dealership and Nucamp (we are only talking to the dealership, so we will have to take their word for it).
- The solution Nucamp proposed was to replace all visible vinyl and it has apparently been very difficult to remove the old vinyl.
- It's now finally removed and they are ready to put in the new vinyl.
Today we got pictures of how they plan to lay the vinyl (see below). As you can see, there are some pretty significant wooden panels put in to hide the transitions. Not only does it not
look good, there are practical issues (panels sticking out everywhere) and they are covering up vents.
We rejected this solution. The trailer was 10 months old when we dropped it off and this is being fixed under warranty. In our minds this is simply not an acceptable fix for an almost new trailer.
I don't think we are being unreasonable, but would love to hear your thoughts. Would you be ok with this?
here is what our dealer did to replace the floor:
I haven't done much communicating directly with Nucamp, but it seems it's about time. We dropped off the trailer on December 3rd so we were sure that it was ready to go for spring camping - or so we thought. Still not having a complete repair is crazy to me.
Good luck with a speedy and satisfactory resolution to this.
Draco dormiens numquam titilandus.
2015 Subaru Outback 3.6r (unsafe 200lb tongue weight limit until 2020 models)
2020 Subaru Outback XT
Such is the risk of allowing the space that nucamp puts between themselves and the customer to determine service solutions. Nucamp must engage.
They can also contact Sean at Vogel RV in Ukahia CA, for additional info,or details.
2020 Tacoma TRD Off-Road
We did contact Nucamp directly and while they are helpful, they are not as accommodating as we had hoped. Could be a communication thing, but all info and responses are short with little detail. And no apparent surprise or outrage about the whole situation.
At this point I wonder what Nucamp and the dealer is willing to do to make this right? Unless this is within the parameters of what we should expect from customer service, I would think they would want to do something.