Where is my PUK?

Travelin3D
Travelin3D Member Posts: 174
in Battery/Electrical & Solar
My Victron 75/10 lost its Bluetooth connection. When I try to re-pair it, the app wants me to enter the unit’s PUK number. I cannot find it anywhere. Victron says it’s on a sticker near the heat sink, but I have no sticker unless I have to unscrew the unit from the bulkhead. Any suggestions?
Richie, Mickie and Satchmo
2020 320S Boondock Lite (silver w/blue)
2019 Subaru Ascent Premium

Comments

  • pthomas745
    pthomas745 Administrator, Moderator Posts: 4,609
    Victron is a great tech company, but some of their stuff is.....nuts.  This ( and other threads) say it is on the BACK of the unit.  There may be a label inside the documentation for your unit.  Can't be more user unfriendly.

    2017 Outback
    Towed by 2014 Touareg TDi
  • Travelin3D
    Travelin3D Member Posts: 174
    Thanks. Guess I’ll unscrew the unit and see if there’s anything there. If so, that number is definitely getting written down in the manual!
    Richie, Mickie and Satchmo
    2020 320S Boondock Lite (silver w/blue)
    2019 Subaru Ascent Premium
  • xdr
    xdr Member Posts: 288
    We had to take out the drawer and then take the controller off the wall to find the PUK on the back of the unit. 
    Xdr
    2021 2024 T@b 400 Black Canyon, 2020 Ram Rebel 1500  
    One man, one woman, two small dogs and a sense of humor.
  • Denny16
    Denny16 Member Posts: 5,430
    yes, you need to remove the controller from the bulkhead, to see the number.  I suggest you take a photo of it for future reference.
    cheers
    2018 TaB400 Custom Boondock,  Jeep Gladiator truck, Northern California Coast.
  • Dutch061
    Dutch061 Member Posts: 765
    edited July 2020
    The default PIN is 6 zeros, you can then change it afterwards if you so desire.

    BTW, we also have a 2020 400 BDL but it has the 75/15 Controller which is what I suspect that you have also since it is factory installed standard.

    Brad
    2020 400 BDL aka "Boonie"
    2022 Black Series HQ19 aka "Cricket"
    2021 F-250 Tremor with PSD aka "Big Blue"
    Concord, NC 
  • Travelin3D
    Travelin3D Member Posts: 174
    @Dutch061 for some reason even the default 6-zero PIN doesn’t work - the app wants the PUK. I’ll just have to unscrew it and check for the number.

    I have a 320 which I think has a smaller panel (133W vs. 190?) than the 400, so maybe that’s why they used the 75/10.
    Richie, Mickie and Satchmo
    2020 320S Boondock Lite (silver w/blue)
    2019 Subaru Ascent Premium
  • jkjenn
    jkjenn Member Posts: 6,424
    Try five zero's

    2021 T@b 320 Boondock "Mattie Ross" | 2021 T@b Nights: 239 | Total nights in a T@b 455 | 2022 Jeep Grand Cherokee L Overland | T@b owner since 2014

  • xdr
    xdr Member Posts: 288
    We look forward to hearing how you reconnect. We have tried everything suggested and it still will not connect for us. 

    2021 2024 T@b 400 Black Canyon, 2020 Ram Rebel 1500  
    One man, one woman, two small dogs and a sense of humor.

Categories