Where is my PUK?

Travelin3D · July 2020

My Victron 75/10 lost its Bluetooth connection. When I try to re-pair it, the app wants me to enter the unit’s PUK number. I cannot find it anywhere. Victron says it’s on a sticker near the heat sink, but I have no sticker unless I have to unscrew the unit from the bulkhead. Any suggestions?

pthomas745 · July 2020

Victron is a great tech company, but some of their stuff is.....nuts. This ( and other threads) say it is on the BACK of the unit. There may be a label inside the documentation for your unit. Can't be more user unfriendly.

https://community.victronenergy.com/questions/40706/is-my-units-puk-code-shown-as-pnxxxxxxxx-shown-on.html

Travelin3D · July 2020

Thanks. Guess I’ll unscrew the unit and see if there’s anything there. If so, that number is definitely getting written down in the manual!

xdr · July 2020

We had to take out the drawer and then take the controller off the wall to find the PUK on the back of the unit.

Xdr

Denny16 · July 2020

yes, you need to remove the controller from the bulkhead, to see the number. I suggest you take a photo of it for future reference.
cheers

Dutch061 · July 2020

The default PIN is 6 zeros, you can then change it afterwards if you so desire.

BTW, we also have a 2020 400 BDL but it has the 75/15 Controller which is what I suspect that you have also since it is factory installed standard.

Brad

Travelin3D · July 2020

@Dutch061 for some reason even the default 6-zero PIN doesn’t work - the app wants the PUK. I’ll just have to unscrew it and check for the number.

I have a 320 which I think has a smaller panel (133W vs. 190?) than the 400, so maybe that’s why they used the 75/10.

jkjenn · July 2020

Try five zero's

xdr · July 2020

We look forward to hearing how you reconnect. We have tried everything suggested and it still will not connect for us.

Where is my PUK?

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