RV Trip Wizard

Is anyone using RV Trip Wizard to plan trips?  Have you had any problems with the program or with contacting the company?
I signed up for the program but forgot the password.  I tried their password retrieval/reset program but never got a response.  I sent an email asking for help and they haven't responded.  Are they still in business?  All of their instructional videos seem to be several years (and maybe several versions) old.

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