I had two units that did the same thing. Seems like a pretty common issue with these units. I also had another problem of the volume going up by itself. The only thing that solved both issues was replacing the head unit twice. You can alternatively reach out to Jensen and they can also send you a new unit as well if it’s still under warranty and skip the dealer visit. The side plastic clips pull out and then there are just a couple of square bit screws holding it in. A few wire disconnects and it will come right out. Honestly it’s about a 5-10min swap max.napjerk said:Our the Jensen in our 2018 320 S will not read a DVD at all. We have tried several attempts to reset and no luck. Honestly, not looking forward to the hour drive to the dealer to have it checked then back again to get a new if it can’t be fixed. Very disappointing.