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As you are aware, we stake our reputation on employing high quality components and taking care of the customer. That means always doing the right thing – no matter what.
One of the new changes for the 2020 TAB 400 was the implementation of the AIR8 Central AC/Dehumidifier. This new unit not only offers the ability to dehumidify but lightened the tongue weight considerably, thus expanding the class of vehicles that could tow the 400 - along with allowing us to add the boondock platform for additional cargo.
In the early stages of the initial AIR8 investigation, we worked very closely with their management and were extremely intentional with heat chamber testing. The results were fantastic and the prototype was approved for manufacturing. As the 400’s made their way off of dealer’s lots and onto the highways, byways, state & national parks, campgrounds and ultimately new owner’s driveways, we received a handful of warranty claims for ‘performance issues.’ As with any claim, we immediately began investigating them alongside AIR8 management and Air Conditioning Engineers. When our investigation was complete, there was no one single issue that could be identified the reason for lack of performance. The only consistent observation that could be made was to increase airflow. Undeterred by the lack of specificity, AIR8 made the commitment to nuCamp and the entire nuCamp family to further examine, reengineer and increase the overall performance of the AIR8.
Of the hundreds of units we produced, there are fewer than 10 claims for units not performing adequately. AIR8 has communicated to us that they stand 100% behind every unit that have been produced to date. As a partner of ours, we stand behind AIR8. Furthermore, AIR8 has agreed that where a unit has been identified, tested and verified as unable to perform as intended, the unit will be replaced with a upgraded unit.
Anyone considering a purchase of a 2020 TAB 400 should do so with confidence. We are a family and will always take care of each other.”
By the way, Scott Hubble mentions “there are fewer than 10 claims for units not performing adequately”.